IT End User Support Specialist

IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.  

iKnowHow utilizes state-of-the-art technologies and handles end-to-end internal and external project development, from conception to completion. The second pillar of the group is our Robotics & Innovation division, which focuses on the design and production of customized robots.

We are looking for a IT End User Support Specialist with strong technical skills and solid working experience to work in new challenging projects. 

Responsibilities:

• Provide desktop and remote support to end users (Windows OS, Microsoft 365, standard banking applications)
• Troubleshoot hardware, software, and network issues
• Manage user accounts and permissions via Active Directory
• Handle user access requests, password resets, and security group assignments
• Document issues and resolutions in the ticketing system
• Collaborate with infrastructure and security teams for escalations

• 1-3 years of relevant IT support experience
• Solid knowledge of Active Directory and Windows-based environments
• Experience with remote support tools (e.g. TeamViewer, RDP, etc.)
• Excellent communication and problem-solving skills
• Experience in the banking sector will be considered a plus

• Competitive Compensation package.
• Flexible hybrid working model, working both from the office & remote #LI-Hybrid
• Career development and growth opportunities.
• An amazing private & open-office workspace in Athens.
• Medical plan and life insurance for you and your family.
• Continuous training & learning opportunities via personalized seminars.
• The opportunity to work in a diverse environment with talented colleagues.