Responsibilities :
JOB/BUSINESS TITLE:
O2C LAD INVOICE FILING SPECIALIST
Business Area:
Worldwide Services Operations – CSSC
Category:
Order-to-Cash
Sub-Category:
Managed Print Services (MPS) Invoicing and Invoice Filing
Traditional Accounts – Invoice Filing
Job Role:
Range of Level:
Reports To:
Direct Reports, If Any:
Indirect Reports, If Any:
Annual Budget:
Location:
Invoice Filing Specialist –
(DO NOT FILL OUT THIS LINE ITEM)
MPS O2C Invoicing Manager
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Lexmark R&D Corporation, Cebu City, Philippines
JOB PURPOSE/MISSION/SUMMARY:
The LAD Invoice Filing Specialist works closely with various dedicated and support teams to help in producing the financial invoice to charge the Lexmark MPS customers and traditional accounts for the cost of the offerings and services. This is while taking into utmost consideration the customers’ satisfaction in their over-all Lexmark experience by extending them their invoices which may include supporting documentations tailored fit to their respective requirements. Acts as liaison with other Lexmark teams to raise and resolve invoice filing issues.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
- Prepares the final required customer supporting documentation that fits the specific requirements of the respective customers
- Updates customer manuals/process documentation as needed/applicable
- Actively monitors the assigned accounts on its status in the billing process to ensure invoices are delivered in a timely manner based on Lexmark’s commitment date of delivery as pre-agreed with the customer.
- Delivers the SAP invoice and its supporting documents to the customer, either through electronic mail, customer portal, snail mail or forwards to the Customer Operations teams who takes charge in the final delivery.
- Liaise with appropriate Lexmark teams to help the faster resolution of customers billing concerns.
- Collaborates with cross-functional team for invoice execution that meets the minimum criteria (e.g PDF EDIT)
- Collaborates with cross functional teams to request purchase order from the customer
- Sends email requests asking for the reception number of the invoice
- Sends email requests asking for the BDR of the invoice
- Sends email requests to customers to upload the PO in the portal
- Changes password in the portal as needed
- Checks and responds to email from time to time for proactive and faster communication
- Sends portal errors and raises ticket for resolution – I think this is the same with your bullet #3 in this page
- Utilizes google authenticator to generate the required codes to be able to access selected portals
- Sends email to request for reports
- Fills out excel table in the portal
- Sends email requests to receive documents needed to resolve portal errors
- Facilitates weekly meeting with the LA Cash Collections team to discuss invoices pending for submission
- And any other admin tasks that will be required in the future
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
- KNOWLEDGE BASE FOR ACCURACY AND EFFECTIVENESS
- Knowledge of the organizational structure of the sales and marketing team of the geo being supported.
- Knowledge of the organizational structure of each of the various MPS dedicated teams.
- Knowledge of the MPS business model and its offerings.
- Knowledge of issue escalation process.
- FINANCIAL AND OPERATIONAL COMPETENCE
- Basic to Intermediate accounting
- International Accounting Standards
- Sarbanes-Oxley Act (SOX)
- ERP functionalities, working knowledge of SAP financial module a plus
- Basic to Intermediate knowledge of 2007 Microsoft applications especially Word, Excel and PowerPoint
- PERSONAL CREDIBILITY
- Oral (Conversational & Public Presentation) & Written Communication
- Interpersonal Relationship
- Handling Confidential & Sensitive Data & Information
- May drive continuous improvement (if knowledgeable) and behavioral change
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
- Education: A Bachelor of Science degree in Accountancy or Management Accounting is preferred.
- Graduate of any 4-year Business Course
- Experience: No minimum requirements, fresh graduates may apply
- Licenses & Certifications: no minimum requirement
3rd Level Manager
Invoicing - GSPL
ORGANIZATIONAL CHART:
LAD Invoice Filing Specialist
2nd Level Manager
Invoicing
1st Level Manager
Invoicing – Geo Ops
AUTHORITY & DECISION RIGHTS:
Revenue recognition or non-recognition, is guided by established corporate policies and instructions. Adherence to SOX and tax regulations should be upheld at all times. Exceptions should be escalated to management.
INTERFACES:
Daily, mostly with customers, CMC in Montevideo, Customer Operations Managers (COM), Business Operations Specialists (BusOps) and customers.
CAREER PROGRESSION:
Successful assignments can lead to lateral movements such as any positions under, OTC department, or to vertical progression such as team lead or supervisor positions of other areas such as the MPS Team, Finance, Reporting and OTC department.
WORKING CONDITIONS:
Shift aligns to the Geo team supported
40 hours per week
Paid overtime
Business as usual on PH holidays due to WW support
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