Intern - Associate Software Quality Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
If you want to make work, work better, we want you. To learn more, check out our Early Career Page !
Team Overview
You will be part of the certification engineering team in ServiceNow. This team is responsible for validating the architecture and technical components of scoped apps developed by Build partners before they get published on ServiceNow store. The team also develops and maintains tools on ServiceNow platform to automate the manual processes involved in evaluation of the partner as well as ServiceNow applications.
Role Overview
As an Associate Certification Engineer Intern, you will support the technical validation of partner apps built on the ServiceNow platform. Working closely with senior team members, you will learn to evaluate partner apps against recommended best practices in terms of platform sanity, security and performance. This is an excellent opportunity to grow your skills in platform engineering, security testing, and automation.
The successful intern candidate will be amenable to working in an exciting, fast paced, dynamic, collaborative environment.
Job Description
What you will do:
As an Associate Certification Engineer Intern, you will be a member of the store app certification engineering team working on a centralized certification service. The certification team is responsible for Implementation Reviews of Scoped Applications certified on the ServiceNow Store, that allow submitted content to be reviewed and certified against best practices and security on the ServiceNow platform.

• Conduct technical reviews of Scoped Applications submitted by ServiceNow Build Partners, ensuring compliance with platform best practices and security standards
• Collaborate with ServiceNow Build Partners to communicate review findings and provide guidance on remediation steps
• Assist in developing automated testing scripts and tools to streamline certification processes
• Learn and apply ServiceNow platform best practices, security requirements, and performance optimization techniques
• Participate in team initiatives to improve certification workflows and documentation
• Work under the mentorship of senior engineers to develop expertise in ServiceNow architecture and application design patterns

Qualifications
Required Qualifications:

• Current enrollment in a full-time Bachelor's Degree program in Computer Science or a related discipline at an accredited university
• Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating in 2027
• Must be available to start on 9th March 2026
• Commit to the full-time 6 months internship duration
• Solid foundation in scripting/development (JavaScript, Python, Java, or similar languages)
• Basic understanding of web technologies (HTML, CSS, XML, JSON)
• Familiarity with REST APIs and web service integration concepts
• Understanding of software development lifecycle and testing methodologies
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and oral communication skills
• Eagerness to learn new technologies and adapt quickly to the ServiceNow platform
• Ability to learn quickly the new features and products on the ServiceNow platform

Preferred Qualifications:

• Experience in evaluating or integrating AI into work processes, decision-making, or problem-solving through AI tools, automating workflows, analyzing AI-driven insights, or assessing AI's potential impact
• Exposure to the ServiceNow platform or willingness to obtain ServiceNow certifications
• Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues
• Understanding of security testing principles and common vulnerabilities (OWASP)
• Experience with version control systems (Git)
• Interest in quality engineering and test automation
• Understanding of foundational AI concepts including basic prompt engineering
• Experience with the agile methodology for software development teams
• Previous quality or software engineering experience gained from internships, academic or personal projects, coding competitions or relevant publications

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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