About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
Our customer is looking for a proficient Interim Head of Customer Lifecycle Management (CLM) to provide cover for the current Head of CLM. This is a leadership position focused on maintaining seamless operations within the Customer Lifecycle Management (CLM) function. You will lead a high-performing team, ensuring the continued execution of data-driven engagement strategies and cross-functional collaboration across Marketing, Loyalty, Data, Analytics, and Tech teams.
The role requires a hands-on approach to CRM execution, campaign management, and performance tracking. While the long-term strategic direction is already established, your focus will be on driving operational excellence, optimising campaign delivery, and ensuring business continuity.
Key responsibilities & duties include:
- Lead the CLM team, ensuring proficient delivery of customer involvement initiatives
- Oversee customer lifecycle campaigns, leveraging Salesforce Marketing Cloud
- Ensure data-driven insights guide campaign performance and optimisation
- Act as the primary CLM contact for internal stakeholders and compliance teams
- Manage CRM and CXTech tools, ensuring automation and personalisation are maximised
- Collaborate with Marketing, Loyalty, Analytics, and Tech teams to align strategies
- Track campaign performance metrics and recommend improvements
Required skills:
- Extensive experience in CRM, customer lifecycle management, or retention marketing
- Robust management skills with a track record in operational management
- Expertise in Salesforce Marketing Cloud and customer data platforms
- Proficient in solving problems, working with stakeholders, and using data to make decisions
- Experience with GDPR compliance and data privacy regulations
- Proven ability to drive cross-functional collaboration and business impact
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
