RQM+ is the leading MedTech service provider with the world’s largest global team of regulatory and quality experts. Building upon 40 years of regulatory expertise, we also provide comprehensive clinical trial, lab and reimbursement services – reducing risk and supporting market access throughout the entire product lifecycle for medical devices, digital therapeutics and diagnostics. With more former FDA, Medicines and Healthcare Products Regulatory Agency (MHRA) and notified body regulators than any other firm, the RQM+ team has deep expertise in all clinical specialties. RQM+ currently works for 19 of the top 20 medical device manufacturers and seven of the top 10 IVD companies.
The Inside Sales Representative is responsible for growing the sales pipeline and generating revenue by nurturing and converting inbound leads and proactively reaching out to potential clients through outbound calls and emails.
This position works collaboratively with Business Development, Marketing, and Proposals and is focused on building and maintaining customer relationships, understanding customer needs, and providing suitable solutions to meet those needs.
Primary Responsibilities:
- Build and grow the sales pipeline and supply revenue-generating opportunities to Business Development.
- Manage industry data (through Zapyrus) and work with Business Development to analyze client information and trends to identify sales reach-out opportunities.
- Follow-up on and qualify sales leads through various channels, including phone, email, and online.
- Research and explore the prospective customer’s needs and identify and advise of solutions (products, services) to best meet the customer’s needs and requirements.
- Nurture potential client opportunities through scheduled, relevant follow-up and communications, leveraging RQM+ marketing materials and collateral.
- Warm transfer clients, at Prospect stage, over to Business Development.
- Document outbound/inbound activity and maintain client accounts and contact information in customer relationship management (CRM) systems and other sales databases.
- Work closely with business development, marketing, and proposals team to ensure seamless customer experiences.
- Develop and maintain knowledge of the latest market trends and RQM+ products and service offerings.
- Share feedback with team members to enhance overall sales effectiveness.
Behaviors:
- Action-Oriented, Approachability, Building Effective Teams, Business Acumen, Career Ambition, Composure, Courage (Managerial), Customer Focus, Decision Quality, Informing, Integrity & Trust, Interpersonal Savvy, Planning
Requirements:
- Bachelor’s degree
- 0-2 years of experience in inside sales, lead generation, or sales, preferably in the medical device, life science, healthcare, or related industry.
- Ideally fluent in French.
- Self-starter
- Ability to work independently and as part of a team.
- Strong customer service and an ability to understand client needs.
- Strong computer skills, including experience with data management and proficiency in MS Excel, Word, and PowerPoint.
- Discretion and commitment to maintaining confidential information.
- Good interpersonal skills and a collaborative approach.
- Results-oriented with a strong sense of urgency.
- Ability to communicate effectively, both orally and in writing with co-workers, management, and external clients.
- Detail-oriented and organized with strong analytical and time management skills.
- A flexible and positive “can do” approach to delivering results.
Supervisory Responsibilities:
- This position does not have supervisory responsibilities.
Work Environment/Physical Demands
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds.
Being an industry leader in Medtech is just the beginning for RQM+. We consider our employees our biggest asset and we invest heavily in ongoing learning and development. Providing a rewarding place to work is rooted deep in our core values. From an industry leading compensation package to a deeply engrained focus on work life balance, RQM+ has a unique offering for regulatory and quality professionals. At RQM+, you are not just another employee, you are a member of RQM+ family. Make your impact today!
We invite you to apply if you have an interest in learning more about our organization and beginning your journey with us.
Job Opportunity Verification
At RQM+, we prioritize the security of our job applicants. To ensure a safe application process:
All legitimate RQM+ job opportunities are listed on our official careers page: rqmplus.com/careers
Every candidate going through the interview process will participate in a voice and/or video interview.
Exercise caution with unsolicited job offers or requests for sensitive information.
This job operates in a professional office environment in a global organization. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
