Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Job Summary
We are seeking an experienced Infrastructure & Operations Manager to lead and manage the delivery, optimization and operational excellence of the infrastructure that supports a number of platforms in the Global Payments ecosystem. This role is responsible for overseeing the day-to-day operations of services, ensuring high availability, scalability and security & compliance while also driving innovation and efficiency. The ideal candidate will have a proven track record in leading infrastructure teams that support mission critical services.
Key Responsibilities
Leadership
Lead and manage teams across a number disciplines (Infrastructure, Database, Networks)
Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement
Infrastructure & Operations Management
Oversees key operational processes such as Vulnerability & Patch Management
Manage capacity planning, cost optimization and performance tuning of cloud resources
Build strong relationship with Platform Engineering team, enhancing handover processes to ensure smooth transition to operations team members
Lead incident response and subsequent root cause analysis for infrastructure related issues
Develop and maintain Disaster Recovery plans that match the appropriate Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each service. Ensure regular tests of associated plans
Who You Are
At least 5+ years of experience in a managerial role
Computer Science or similar third-level qualification
Excellent leadership, organizational and communication skills
Experience in Cloud or hybrid cloud environments would be preferred
A drive to proactively identify and implement improvements in how we work
Experience with working in a PCI compliant environment
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
