Incident Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Incident Manager

AIB Merchant Services is a leading Payment Solution provider both in Ireland and Europe processing almost 3 billion payment transactions per year across multiple international currencies and jurisdictions. We offer state-of-the-art payment acquiring platforms, POS systems and eCommerce solutions to support the evolving needs of Merchants, Merchant Service Providers and Payment Facilitators.
With global electronic payments expertise spanning over 35 years. Through its relationship with Fiserv, AIBMS delivers world-class point of sale solutions that are inspired by deep industry insight and realised through a program of sustained global investment.

What does a successful Incident Manager do?

The AIBMS Incident Manager is a business-critical role responsible for 1st Line of Defence (1FLOD) Incident Management. This role (in conjunction with the On Call team) are responsible for managing and resolving unexpected incidents that can disrupt normal service operations. This role is deemed as a Controlled Function role (CF2) under the Central Bank of Ireland Fitness and Probity Regulations.

What you will do:

• 1LOD responsibility for managing Incidents and Lessons Learnt within Regulatory timelines (Operational Resilience & DORA).
• Work with 2LOD in respect to reportable incidents.
• Support audit requests when required.
• Management of all P-Task activities derived from RCA’s.
• Ensure all Incident related risks are tracked and maintained in CalQRisk ensuring all required controls are actioned in a timely manner.

• Management and active member of the 24*7*365 on Call Team.
• Work in conjunction with Cyber, ICT and Outsourcing Functions to ensure compliance with Operational and Digital Resilience.

What you will need to have:

• Degree (e.g. business administration, economics, business law, law or comparable).
• Five plus years of professional work experience in comparable positions/  IT Service Management.
• Expertise in the field of regulation of financial services companies.
• Communication and influencing skills, and assertiveness.
• Analytical, commercial and results driven
• Experience working in a fast-paced environment is essential.
• The ability to work across all areas of the business a strong business acumen is a must.
• This role is within the Core Operations Team and requires flexibility
• This role is deemed as a Controlled Function role (CF2) under the Central Bank of Ireland Fitness and Probity Regulations. Commitment to adhere to the IAF Conduct Standards is a requirement for this role.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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