Implementations Specialist

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

EdgeTier is currently looking for an Implementations Specialist to join our team on a full time basis. If you have a technical background but you've realized that you'd prefer working more directly with people in a commercial capacity, this could be the perfect role for you.

This role will be based out of our Dublin office on a full time basis.

As our new Implementations Specialist, you will be the trusted advisor to our prospects and customers as you demonstrate the power of our technology, guide customers through the configuration of the system, and advise on how our advanced AI functionality can help our customers achieve their goals. Your work will see you focus on technical solutions while understanding how these solutions relate to the desired business outcomes of the customer.

While no two days in a start up are ever the same, some of your more typical responsibilities will include:

• Collaborate with potential customers on the best ways to solve their issues using EdgeTier's advanced technology. Establishing what the success criteria look like and project manage internal teams to achieve established success criteria.

• Work with customer IT teams to scope out requirements and architecture. This will include reading API documentation, performing test calls, configuring endpoints, and working alongside both internal engineers and customer IT teams to ensure seamless integrations.

• Ensure our customers get the most out of our technology from initial engagement right through to post go-live.

• Partner with the sales team to formulate and execute a sales strategy.

• Gain comprehensive knowledge of EdgeTier's technology and be able to demonstrate how it solves individual customer pain points.

• Build strong relationships with both potential EdgeTier customers as well as internal product and engineering teams.

• A computer science or software engineering degree or a similarly technical background.

• At least 1 to 2 years of experience working with customers and advising on technical solutions.

• Solid understanding of APIs (REST, JSON, webhooks, etc) and be comfortable using them to integrate our platform with client systems.

• Experience with data visualisation tools and methodologies to translate data into clear, customer-friendly dashboards or reports.

• Previous experience in software development/engineering.

• Experience in SaaS technology and/or AI.

• Excellent rapport-building skills backed up by excellent written and presentation skills.

Our customers love us and our product; that alone makes this an exciting opportunity. However, better still, we're not finished growing our product. There's still huge potential for what our product will become and a long roadmap of upcoming new features. If you are ready to make your mark with a small team and an exciting AI product, this role could be career defining for you.

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!

• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.