Implementation Manager - Merchant Services (Payments)

Job Description
Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.
As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.
Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:
Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter - takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.