As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As an implementation Engineer, you will be responsible for providing high-quality technical customer on-boarding and project management support for CrowdStrike’s IDP products. You will be on-boarding new customers into the product while ensuring a successful deployment of IDP capabilities based on the customer’s goals and success plan. The technical horizon is fast-paced and rapidly changing with customer needs and frequent product updates, therefore needing individuals who are laser focused.
* This position requires candidates to be located in the Eastern Time Zone (ET) of the United States
What You’ll Do:
Onboard new customers and perform project management activities, including tracking deployment progress and issues
Assist & guide customers to deploy and operationalize the IDP solution
Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc.
Document troubleshooting guides, KBs and problem resolution steps
Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product
Work internally with cross-functional teams and leadership to escalate customer issues to support and product
Deliver effective technical & customer support to a customers within different industries globally
What You’ll Need:
Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes
Professional fluency with the English language
Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory – highly desirable)
Knowledge of protocols such as Kerberos, LDAP/S and NTLM
Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains
Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure)
Enterprise security-related experience
Problem solver/ability to conceptualize & deliver solutions
Experience documenting technical issues and providing guidance for technical teams & customer
Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)
#LI-Remote
#LI-RL1
Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
