Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! You'll work closely with customers to address their business needs through the design and build of solutions on monday.com. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
In this role, you will train, advise and consult with customers to optimize their use of monday.com products during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects!
About The Role
- Lead complex implementation projects for strategic Enterprise customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality
- Build strong relationships with client stakeholders, including executives to understand their business needs and ensure successful adoption of monday.com across their organization
- Act as a project manager for small to large-sized projects by building and executing comprehensive project plans that ensure deliverables stay on-time and on-budget
- Design sophisticated workflows within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed
- Lead online webinars, consultations, and executive-level presentations to educate customers on advanced product capabilities and strategic use cases
- Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes
- Provide mentoring and guidance to junior Implementation Consultants, supporting their professional development and project success
- Represent the voice of Enterprise customers by advocating for their needs and influencing the product development roadmap
Requirements
- 3-8 years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment
- Experience leading software implementation or managed services projects that required hands-on build and system configuration
- Extensive experience with project management, CRM, service desk, and/or collaborative work management software
- Experience managing multiple stakeholders and executive-level relationships in large organizations
- Strong project management and advanced problem-solving skills with ability to navigate complex technical and business requirements
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Exceptional customer-facing and presentation skills with the ability to establish credibility with C-level executives and technical stakeholders
- Ability to clearly articulate complex technical topics to both technical and non-technical audiences
- Experience mentoring junior team members and contributing to process improvement initiatives
- Knowledge of APIs (GraphQL) and integration concepts is beneficial
- Understanding of AI and its use in streamlining work productivity is a bonus!
Please note that this role is on a hybrid model in Atlanta.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
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