Hyperscaler GTM Operations, Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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About the Role:

Salesforce’s Global Partnerships: Partner Systems & Innovation team is seeking a Hyperscaler GTM Operations Senior Analyst to scale our strategic co-sell engine. In this role, you won't just support the partnership; you will be a deal accelerator and force multiplier. As a key operational partner to Sales, RevOps, Sales Ops and Deal Desk, you will directly influence revenue growth by transforming complex hyperscaler mechanics into seamless execution.

Hyperscaler GTM is one of the highest-velocity growth levers for Salesforce to capture new pipeline from new and existing customers. Our extensive partner ecosystem requires team members who can drive the success of our mutual customers by making it easier to buy and build across our joint solutions.

Success in this role is defined by your ability to serve as a high-velocity conductor of information between our Sales and Operational ecosystems. You will proactively identify and clear roadblocks before they impact the deal cycle, removing the friction that traditionally gates cloud marketplace adoption. By building high-fidelity relationships with sales and operational teams, you ensure our co-sell engine operates with the precision and speed required to win.

Responsibilities will include:

• Orchestrate marketplace transactions by fostering strategic alignment between Salesforce sales leadership and hyperscaler partners to accelerate account mapping and opportunity identification.
• Serve as an operational conductor between Sales teams and Support teams (Revenue Operations, Sales Operations, Deal Desk, and Legal), proactively resolving complex escalations and eliminating the systemic friction that slows down global marketplace growth.
• Partner directly with Sales teams and Hyperscaler Partner Sales Managers to drive high-stakes deal execution, providing the expert guidance on private offer mechanics required to navigate complex marketplace governance.
• Assist in architecting and executing automation initiatives designed to reclaim organizational capacity and scale marketplace operations through high-fidelity, repeatable workflows.
• Drive the global proficiency of sales teams and external partners through high-impact enablement, ensuring precision and compliance across the hyperscaler quote-to-cash lifecycle.
• Capture and institutionalize cross-functional learnings to modernize internal playbooks, directly increasing team velocity and systemic scalability
• Provide operational assistance for Hyperscaler funding programs, partner portal administration, and customer relationship management.

The ideal candidate would have:

• 3+ years of experience in sales or partner operations with expertise in the mechanics of Hyperscaler Marketplaces (AWS, GCP, or Azure).
• Advanced proficiency in Salesforce systems, specifically Slack, Sales Cloud and Agentforce, to drive partner ecosystem strategy and agentic automation.
• Experience with sales operations workflows including quote-to-cash, escalation management and deal desk acceleration.
• Relentless "get-it-done" grit with the proven ability to lead high-stakes projects through ambiguity and high-pressure situations.
• Analytical mindset focused on data-driven problem solving and the rigorous documentation of automated business processes.
• Superior cross-functional communication skills with the ability to translate complex mechanics into high-fidelity documents.
• Proven track record of managing multiple high-velocity priorities within a fast-paced, cloud-based sales environment.
• Strong organizational and project coordination capabilities with a focus on removing systemic friction from the sales cycle.
• Self-motivated collaborator who inspires optimism while maintaining a commitment to continuous learning and operational excellence.
• Bachelor's degree in Business, Operations, or a related field.

About the Department

The Global Partnerships, Partner Systems & Innovation team acts as the connective tissue between strategic growth and systemic innovation within Salesforce’s global ecosystem. We execute the transformational partner operations that drive global revenue while architecting the foundational systems necessary for the evolution into the Agentic Enterprise. Our team designs the systemic automations required to govern hyperscaler marketplace transactions at scale, ensuring our global footprint is built on high-fidelity infrastructure. By architecting human-to-machine transitions, we eliminate legacy friction and operational tax to support our most critical global priorities. We are a high-impact team that values trust, grit, and an agile mindset to solve complex, billion-dollar business challenges.

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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