Head of Systems & Process

We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level – and in every role – we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

About the Team

The Head of Systems and Process leads a multi-functional team across the UK, Ireland and Canada focused on developing, enhancing and maintaining our technology eco-system and business processes enabled by that eco-system.  

We have a relatively flat organisational structure, and as a member of the team you are accountable for end-to-end responsibility for your area of focus and will need to be flexible and able to take on additional and/or different accountabilities as required.

About the Role

The purpose of this role is to support the Chief Executive Officer & the broader business teams to execute the business strategy more consistently and reliably than the competition by optimizing our systems and third-party vendor relationships, enhancing and automating our processes and ensuring a robust operating environment on which the business can continue to grow and flourish.

This role will require you to build strong internal and external relationships and manage a multi-functional team to deliver on the business objectives.

What Does the Role Look Like?

You would be:

• Taking the lead role in developing and delivering a detailed I.T. strategy with relevant stakeholders to support the overall business strategy;
• Ensure that I.T. and other business systems and processes are robust, flexible, configurable and scalable to support business growth;
• Oversee the I.T. infrastructure and third-party partners to ensure it delivers to the business requirements and is flexible to adapt to new requirements and business growth;
• Analyse the requirements of all departments to determine their technology needs and provide appropriate solutions, improving automation and simplifying processes;
• Oversee project and change management and delivery to ensure optimum use of resources, on time delivery and risk mitigation;
• Develop external support structures and third-party relationships to complement internal resources and provide additional skills and resources when required;
• Own Business Continuity Policy and maintain a Business Continuity Plan covering all aspects of the business;
• Manage I.T. related risks, with a particular focus on cyber threats, security and data protection;
• I.T. reporting and analytics to facilitate real-time information / KPIs to support business needs; and
• Lead and develop the internal team and drive ownership and accountability.

About You …

Skills
 

You are someone who believes in the strength of good relationships. You are flexible, driven and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes.

We’re also looking for someone who also has:

• All all-round I.T. professional with proven experience in similar roles
• Strong project and change management skills, evidenced by roll-out of significant projects
• Ability to drive change across all functions within an organisation, improving automation, efficiency and functionality
• Experience of end-to-end systems development
• Strong technical skills,
• Ability to quickly understand systems, processes and inter-dependencies.
• Excellent organisational, leadership and decision-making skills, with a demonstrable record of delivering as part of a senior team
• Strong communication and motivational skills, able to communicate and influence at all levels
• Experience of working in a fast-paced technology driven environment
• Professional I.T. or similar qualification
• Experience in financial services is desirable

Qualifications
 

• Tertiary qualifications
• Master's Degree preferential.