Head of Cyber Security Operations Process Strategy and Optimization (SVP)

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Cyber Security Operations (CSO) organization is seeking a highly motivated and experienced leader for the role of Head of Cyber Security Operations Process Strategy and Optimization. This position sits within the Cyber Security Operations Strategy and Service Delivery (SSD) team, which serves as the strategic execution arm for CSO, transforming high-level strategy into tangible results.

This leader will act as a direct transformation partner to the CSO operational teams (examples include the Security Operations Center, Offensive Security and Vulnerability Management, and the Cyber Security Fusion Center). The role is accountable for systematically improving the efficiency, quality, and scalability of CSO Services and the associated processes. You will serve as the organization's engine for operational excellence by leading business process re-engineering, embedding data-driven performance metrics, and championing a culture of continuous improvement and intelligent automation.

Responsibilities:

• Strategic Leadership: Act as a direct transformation partner to CSO operational teams, driving a strategic agenda focused on operational excellence, efficiency, and scalability.
• Process Engineering & Optimization: Lead the identification, design, and execution of high-impact opportunities for process re-engineering. Identify and analyze operational friction points and develop targeted solutions to enhance workflow and reduce risk.
• Service & Process Governance: Develop, maintain, and govern a comprehensive inventory of all CSO Services, their supporting processes, and their interrelationships using tools like Visio and other workflow technologies.
• Metrics & Reporting: Define, monitor, and report on strategic metrics for both operational performance (efficiency, cost-savings) and risk posture, providing clear, data-driven insights to senior leadership.
• Automation & AI Strategy: Serve as the central hub for identifying, vetting, and prioritizing AI and automation candidates. Partner with engineering and operations teams to build a robust pipeline of vetted automation opportunities that drive measurable efficiency gains.
• Continuous Improvement Culture: Champion and embed methodologies like Six Sigma and other continuous improvement models to foster a culture of operational excellence and data-driven decision-making across the organization.
• Stakeholder Management: Build and maintain strong relationships with senior leaders and operational teams across CSO, ensuring alignment and successful delivery of strategic initiatives.
• Risk Management: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This is achieved by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and effectively supervising the activity of others to create accountability.
• People Management: While this position is initially an individual contributor, experience with people leadership and management is essential as the position may include direct reports in the future.

Expected Outcomes:

• A comprehensive and maintained service and process inventory for all of CSO.
• A measurable increase in operational efficiency and scalability across core functions.
• Reduced operational risk through the implementation of standardized, optimized, and well-documented processes.
• A robust and prioritized pipeline of vetted automation and AI opportunities.
• Clear, data-driven insights into operational performance and risk posture, enabling strategic decision-making.

Qualifications:

• 10+ years of professional experience in cybersecurity, technology risk management, or a related field.
• Extensive experience in Cyber Security Operations is highly preferred.
• Proven track record of leading large-scale business process re-engineering, process design, and optimization initiatives with measurable results.
• Demonstrated expertise in developing service maps, process documentation, and workflows using technologies such as Visio, JIRA, and other workflow management tools.
• Strong knowledge of continuous improvement models (e.g., Six Sigma, Lean) and their practical application in a technology or security environment.
• Experience in identifying and implementing automation and AI solutions, with a firm understanding of best practices and their impact on operational efficiency.
• Exceptional ability to identify financial and efficiency opportunities within complex operational processes.
• Proven leadership skills with the ability to influence and partner with senior stakeholders across a global organization.
• Excellent communication, presentation, and negotiation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.

Education:

• Bachelor's degree/University degree or equivalent experience.
• Master’s degree in a relevant technical or business field is preferred.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-OD1

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.