Global QTP (Quality, Training and Policy) Lead

OVERALL PURPOSE OF JOBs

The Cluster QTP lead scope will be global to drive initiatives across LOB and functions and ensure delivery enablement for operations. Will be overseeing all activities, help resolve escalations and tasks needed to maintain a desired level of excellence across Quality & Training. This includes the determination of a quality policy, creating and implementing quality planning and assurance, training and policy improvements, and managing Change management excellence. The lead will be a single point of contact for senior leadership internal and client facing interactions for the LOB. With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership. The role may require lead to travel to support business needs and lines of business.

CL7 role
Location: Lisbon or Dublin

DUTIES AND RESPONSIBILITIES:

• Align with global leads and service delivery lead on strategy for execution across line of businesses
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Motivate and strategize on efficiency, productivity and consistency targets
• Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
• Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
• Course correct non-performing metrics and analysts through root cause analysis and solid action planning
• Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
• Review and control execution of standard processes across Quality, Training & Policy
• Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
• Provide thought leadership in processes, programs and procedures
• Establish professional and career development programs for internal resources
• Provide recommendations to re-engineer existing processes.
• Evaluation of new technologies and potential application in work area, work with SMEs for deployments

KEY QUALIFICATIONS/SKILLS

• Graduate with at least 10 to 12 years of supervisor experience
• Excellent oral and written communication skills
• Ability to establish a strong client relationship
• QTP background and experience across service delivery operations.
• Sound decision-making and organizational skills
• Ability to present complex information to a variety of audiences
• Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferred
• Experienced in talent management and succession planning
• Experience in managing projects and data strategies for business outcomes

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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Acreditamos que ninguém deve ser discriminado por suas diferenças. Todas as decisões de contratação devem ser tomadas sem distinção de idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, deficiência, condição de veterano militar, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, cidadania ou qualquer outra condição protegida pela legislação aplicável. Nossa rica diversidade nos torna mais inovadores, competitivos e criativos, o que nos ajuda a atender melhor nossos clientes e nossas comunidades.