GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
We are looking for a new member of our Global Payment Partnership team to manage our European partner relationships on a 12-month FTC basis (maternity cover). Reporting to the Director, Global Payment Partnerships, you will be working closely with Product, Engineering, Sales and Operations teams and be responsible for managing our SEPA payment partners, as well as working with banks and third parties to expand our coverage, enhance our product, build our industry relationships and enable our sales teams.
What excites you
- Managing the supplier relationships with our European banking partners
- Negotiating pricing, processing limits, and contract terms
- Completing annual due diligence reviews with our banking partners
- Being the internal and external SEPA payments subject matter expert
- Understanding our customers' pain points and working proactively to remove friction
- Producing internal content and guides to enhance the company’s knowledge
- Working on cross-functional projects related to our SEPA product, taking accountability for visibility and delivery
- Thinking out of the box and working with partners and scheme providers to originate new solutions to old problems
What excites us
- A relationship management pro with experience managing payment partners
- A project management whizz; structured and excellent at delivering against deadlines. You have led successful projects where you were directly responsible for the outcome
- An excellent networker, able to build an industry presence and champion the business in the market
- Resilience, persistence - you don’t get discouraged even if partners and industry providers move slowly
- You have experience negotiating pricing and contracts
- You understand a partner's due diligence processes and have successfully completed one of those in a previous role
- You understand the payments landscape at a macro level
- You have strong research skills and enjoy solving complex problems
- You have excellent written skills and know how to create crisp, clear material for training and education
- You can understand and articulate technical solutions
- Ideally, you would be able to communicate effectively, verbally and in writing in French
Salary range: €84,800 - €127,200
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€84,800 - €106,000) of the pay range until performance can be assessed in the role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
- Wellbeing: Dedicated support and medical cover to keep you healthy.
- Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
- Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
- Equity: All permanently employed GeeCees get equity to share in our success.
- Parental leave: Tailored leave to support your life's great adventure.
- Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:
- 45% identify as women
- 23% identify as Black, Asian, Mixed, or Other
- 10% identify as LGBTQIA+
- 9% identify as neurodiverse
- 2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability at GoCardless
We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.
Find out more about Life at GoCardless via X, Instagram and LinkedIn.
