GenAI Senior IT Business Analyst

Be part of something groundbreaking

We are building innovative Generative AI capabilities that will transform how we design, operate, and deliver technology solutions across the enterprise. This Senior Business Analyst will play a critical role in driving end‑to‑end solution definition, aligning business objectives with emerging AI technologies, and ensuring successful delivery through expert requirements management and project oversight.

This position blends strategic business analysis, Agile program leadership, and an understanding of modern full‑stack and AI engineering practices to ensure that our GenAI initiatives deliver meaningful business value.

About the Role

The Senior Business Analyst (GenAI) acts as a bridge between business stakeholders, technical teams, and AI engineering groups. The individual will lead requirements definition, process analysis, roadmap planning, and solution validation across multiple GenAI programs. This role requires strong analytical skills, structured problem‑solving, and the ability to manage complex projects within fast‑paced, cross-functional environments.

You will collaborate closely with Product Managers, Engineering, Data Science, and Enterprise Architecture to ensure solutions are designed, built, and delivered to the highest standards. Although this is not a hands-on coding role, familiarity with modern software development, cloud platforms, AI models, and full‑stack concepts is essential for partnering effectively with engineering teams.

Your Responsibilities

Strategic Project Execution (Adapted from Software Engineering + PM/SM)

• Lead and support planning, coordination, and delivery of GenAI initiatives ensuring alignment with enterprise strategy.
• Develop execution plans, delivery timelines, milestones, and resource forecasts.
• Ensure features and capabilities are delivered on time and meet business outcome targets.
• Monitor progress, manage risks, and escalate issues with recommended mitigation strategies.

Business Analysis & Requirements Leadership

• Engage with multiple business units to understand objectives, pain points, data needs, and workflow impacts.
• Gather, analyze, and document business requirements, challenging assumptions to ensure clarity and feasibility.
• Translate business requirements into high-quality functional specifications, user stories, wireframes, and acceptance criteria.
• Validate solutions against business goals, support business case development, and define measurable success criteria.
• Analyze system and data interfaces, integrations, and operational impacts including Finance, Claims, and Collections data.
• Support configuration of existing systems and contribute to solution design decisions.

GenAI Solution Support

• Partner with engineering teams throughout the SDLC to ensure requirements are implemented accurately.
• Support model-based solution ideation by aligning use cases, data availability, constraints, and compliance requirements.
• Participate in design reviews, sprint planning, backlog grooming, and testing cycles.
• Assess GenAI model limitations, prompting needs, UX implications, and integration touchpoints.
• Coordinate user acceptance testing, training materials, and rollout plans for GenAI enabled tools.

Agile Delivery & Scrum Leadership

Facilitate Agile ceremonies (sprint planning, stand‑ups, reviews, retrospectives).

• Promote Agile maturity across teams through coaching and continuous improvement.
• Track performance metrics such as velocity, burndown, defect trends, and feature completion rates.
• Remove impediments and support an environment of collaboration and clarity.

Cross‑Functional Collaboration

• Partner with Product Owners, GenAI SMEs, Engineers, UX designers, and data teams.
• Build strong relationships with stakeholders across IT and business functions.
• Coordinate with external vendors when required and ensure solution alignment with architectural guidelines.

Research & Continuous Improvement

• Stay current with GenAI, full-stack trends, cloud technology, and BPM platforms (e.g., PEGA).
• Recommend improvements in process, workflow, and technology performance.
• Evaluate new AI capabilities and identify opportunities for automation, transformation, or modernization.

What We're Looking For

Skills & Competencies

• Strong analytical, problem‑solving, and requirements‑engineering expertise.
• Ability to lead complex workshops, stakeholder discussions, and cross-functional solution design sessions.
• Excellent communication, facilitation, and negotiation skills.
• Ability to work independently or lead a team of BAs across multiple initiatives.
• Knowledge of full‑stack concepts (APIs, microservices, cloud, data flows) to effectively collaborate with engineering teams.
• Understanding of Agile delivery, user story writing, backlog management, and continuous improvement practices.
• Proficiency in MS Office, SQL, Visio, and modern collaboration tools (Jira, Rally, Confluence).
• Experience with systems integration, process modeling, and workflow automation.
• Familiarity with GenAI concepts, LLMs, prompt engineering, and responsible AI practices.
• Knowledge of PEGA or comparable BPM platforms is a plus.

Education & Experience

• Bachelor’s degree in Business Information Systems, Computer Science, or related field.
• 8+ years of full lifecycle Business Analysis experience across medium to large initiatives.
• Experience in Program/Project Management, Scrum Mastery, or SAFe environments.
• Prior experience in insurance or financial services preferred.
• Strong experience working in international, cross-cultural environments.
• Relevant certifications a plus: PMP, SAFe, CSM, CSPO, CBAP.

Why This Role Matters

As part of a pioneering GenAI team, you will shape how AI is embedded into business processes and enterprise applications. This role sits at the intersection of business, technology, and innovation enabling impactful, responsible, and scalable AI solutions across the organization.
#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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