Leads a client service team supporting transaction processing, inquiries, complaints, fraud prevention, and operational efficiency. Develops strategic plans, automates processes, analyzes trends, resolves complex client issues, and manages stakeholder relationships. The role also requires team leadership, continuous improvement, banking systems expertise, mentoring, and project leadership within commercial or investment banking.
Join our team and make a significant impact on our client service teams at JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.
As a Client Service Manager within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.
Job responsibilities
- Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction.
- Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
- Utilize your expert knowledge in anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage.
- Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
- Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.
Required qualifications, capabilities, and skills
- Proven expertise in implementing anti-fraud strategies to detect and prevent fraudulent transactions in a banking environment.
- Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
- Advanced skills in conflict management, with experience in resolving complex client issues and complaints.
- Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.
Preferred qualifications, capabilities, and skills
- Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance.
- Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
- Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
- Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
- Experience in mentoring team members and leading projects to achieve client and business goals.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Dublin, Dublin, IRL Office
Dublin, Ireland
Similar Jobs
Financial Services
Manages a client service team supporting fund accounting operations, including client inquiries, transactions, issue resolution, and complaints. Develops strategic plans, automates processes, improves operational efficiency, and applies anti-fraud strategies to protect clients and the bank. Identifies trends, develops innovative solutions, manages stakeholder relationships, and leads continuous improvement initiatives while mentoring team members and driving high-quality service delivery.
Top Skills:
Banking SoftwareData Analytics ToolsProcess Automation
Financial Services
Owns the fund accounting product offering as a subject matter expert and strategic partner. Responsibilities include enhancing products, supporting clients and sales opportunities, assessing regulatory changes, improving operating models, developing service offerings, and coordinating with operations, product development, client service, and senior management. The role also drives standardization, efficiency, client satisfaction, and recommendations across multiple initiatives.
Top Skills:
Fis Investone
Fintech • Financial Services
Leads multiple fund accounting teams supporting private equity clients. Oversees NAV production, fund performance calculations, expense allocations, client reporting, escalations, resource allocation, controls, and service delivery. Drives process improvement, operational efficiency, automation, digital enablement, data insights, and AI adoption. Recruits, develops, and motivates staff while maintaining strong client relationships, team performance, and delivery quality.
Top Skills:
Artificial IntelligenceAutomationDigital Tools
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
