ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
Job DescriptionTHE ROLE
You will be the face of IQ-EQ, creating a warm and professional first impression for every visitor and client. As the first point of contact, you will ensure the smooth running of front-of-house operations and deliver a five-star service experience. You will manage visitor access, coordinate meeting room arrangements, and provide support with administrative and clerical duties. With your friendly disposition and professional presence, you will play a key role in representing the company’s image and culture.
WHAT YOU'LL DO
- You manage the front-of-house area, ensuring a professional and welcoming environment at all times
- You oversee meeting room bookings and readiness, maintaining cleanliness, order, and full functionality of AV systems
- You handle all incoming calls, facilities relationships, deliveries, and post efficiently while ensuring excellent service to both internal and external visitors
- You coordinate refreshments, catering, and visitor access, working closely with building management, cleaning, and security teams
- You uphold meeting room etiquette, monitor bookings, and proactively resolve any issues that impact client or guest experience
WHAT WE OFFER
- Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: our employees are entitled to 25 days paid leave plus all Ireland public holidays
- Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
WHAT YOU'LL BRING
- You have prior experience in a front-of-house, office management, or customer-facing role within a professional environment
- You are IT literate and confident using Microsoft Office and other digital tools
- You demonstrate excellent communication and organisational skills with a polished, professional presence
- You have strong attention to detail and take pride in maintaining a high standard of service and presentation
- You bring a proactive attitude, flexibility, and an understanding of professional business environments or financial services
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
