As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat and web solving product related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their business. Through working closely with your team, you will help build a positive, inclusive, and psychologically safe environment, accepting of all differences that makes HubSpot Support a diverse and unique place to work.
We're a hybrid team. For this role, you have the flexibility to choose where you work: full-time in our Dublin office, in a hybrid arrangement, or fully remote from anywhere in Ireland
In this role, you will:
- Apply business acumen to our customer situations to proactively identify challenges and opportunities
- Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
- Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
- Utilize the full potential of support resources and tools independently, and make sense of new and technical information
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time
- Identify and diagnose software issues to fix and improve the product experience for our customers
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better
- Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
- Be a role model and trusted advisor on the team showcasing customer first mindset and taking ownership of even the most complex and sensitive issues
We are looking for people who:
- Fluent in both English and French, written and spoken
- Demonstrated experience in technical troubleshooting, ideally in a B2B SaaS setting
- Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Are seeking to receive regular feedback and coaching, to help you learn and grow in your role
- Are able to understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries
- Enjoy building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
- Embody our HEART values and add to our company culture
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
