At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
Behind every groundbreaking product, there’s an awesome team - Fraud & Risk Operations is one of the cornerstones of Eneba’s success. This team plays a critical role in safeguarding our platforms, protecting user trust, and ensuring that every transaction - whether on our core marketplace or in other products - is as secure and fair as possible.
We’re looking for a Fraud Specialist who is passionate about analyzing fraud patterns, identifying anomalies, and helping us build robust systems that keep our users and platform safe.
If you're a self-starter with a passion for finding anomalies and closing loopholes before they become threats - this is your team.
Responsibilities
Review alerts daily. Work through fraud and payment alerts and decide whether each case is fraud, a false positive or needs escalation.
Investigate transactions manually. Check orders and accounts for third-party fraud signals (stolen cards, account takeover, linked accounts) and record a clear decision.
Recover good customers. Review blocked orders for false positives and flag patterns that keep blocking legitimate buyers.
Label cases for our risk models. Tag reviewed transactions accurately so our in-house rules and models learn from them.
Answer PSP and law enforcement requests. Reply to payment provider and police requests within SLA and escalate high-impact ones to Analysts.
Support Customer Support. Resolve fraud-related tickets from CS so they can give customers a fast, correct answer.
Prepare dispute evidence. Gather and enrich order data for chargeback representment.
Spot and escalate trends. Raise new attack patterns, spikes or rule gaps to Analysts with the evidence behind them.
Keep SOPs current. Update guides when a process or pattern changes.
Requirements
1+ year in fraud operations. Hands-on case review in e-commerce, fintech, payments or a marketplace.
Third-party fraud knowledge. Understanding of card-not-present fraud, stolen cards and account takeover.
Strong pattern recognition. You spot inconsistencies across orders, accounts and devices and explain why they matter.
Root cause thinking. You ask why a case happened and propose a follow-up action, beyond closing the ticket.
Clear written & spoken English. You write precise replies to PSPs, authorities and internal teams.
Daily AI and data tool use. You work comfortably with spreadsheets, back-office tools and AI assistants.
Prepare dispute evidence. Gather and enrich order data for chargeback representment.
Nice to have
Payments fundamentals. 3DS/SCA, authorisation flows and decline reasons.
Card scheme rules. Chargeback reason codes and fraud monitoring programs such as Visa VAMP and Mastercard ECM.
SQL or Databricks. Enough to pull and filter your own case data.
Rule-based systems. Experience with risk rules, scores or fraud vendor dashboards.
Digital goods or gaming background. Gift cards, game keys, top-ups.
Cross-functional collaboration. Experience working with Customer Support, Payments, Product or Data teams to resolve cases and improve processes.
What it’s like to work at Eneba
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
