Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Based in our Dublin office, Finance Solutions a Howden company are delighted to have a vacancy as a Finance Administrator - Mortgages, for our Mortgage book of business that will be an integral part of our wider Financial Lines team.
About the role:
Reporting to the Team Leader, the successful Finance Administrator will primarily focus on supporting our customers through the Mortgage process, ensuring client satisfaction by providing tailored solutions and customer service.
Additionally, this role requires the individual to have strong relationship management, be process orientated, and optimize client portfolios/Mortgage processes while working in a fast paced environment managing high volumes.
Key Responsibilities:
- Develop, maintain and strengthen relationships with business clients, ensuring their needs are met and fostering long-term loyalty.
- Oversee the support for our customers through the Mortgage process from AIP through to drawdown.
- Provide exceptional service by addressing client inquiries, resolving issues promptly, and ensuring a high level of client satisfaction.
- Manage pipeline, while dealing with all general administration duties, inclusive of phone calls and emails.
- Implement Company’s Compliance and office procedures regarding any documentation.
- Provide Administration Support to a team of Financial Advisors
- Attend client visits with Management as required.
- Adhere to Compliance as outlined in Handbook and Procedures Manual.
About You:
- At least 1+ years' experience in dealing with mortgage completions documents
- Experience dealing with multiple lenders completion process would be advantageous.
- Work well under pressure, with strong attention to detail and be good at multi-tasking
- The ability to work independently as well as part of a team
- Excellent interpersonal & communication skills (both written & verbal) with the ability to communicate at all levels on a day-to-day basis.
- Ability to build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
About Howden Ireland:
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 400 employees across 24 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.
For more information, please visit About Us | Howden Ireland (howdengroup.com)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
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Our successes have all come from someone brave enough to try something new
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We support each other in the small everyday moments and the bigger challenges
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We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
