Fee Recovery Manager

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:

The Fee Recovery Manager is responsible for managing and developing the Fee Recovery Service, a key support service for members of The Bar of Ireland who have been unable to secure payment of their professional fees.

The role drives process service improvement, stakeholder engagement, and the effective resolution of outstanding fee matters on behalf of members. Reporting to the Director of Finance & Operations, the Manager oversees the day‑to‑day operational delivery of the service and provides timely, accurate reporting and insights to the Finance Committee and Council.

Duties & Responsibilities:

Fee Recovery:

• Oversee the operation of the fee recovery service. Competently liaise with new and current clients in a confident and professional manner.
• Engage with solicitors. Government Bodies, the Legal Service Regulatory Authority (LSRA) and other related parties on a regular basis to recover payment for members, always ensuring adherence to the approved collection procedure throughout the fee collection process.
• Overall responsibility for the shared Fee Recovery mailbox, completing regular monitoring to ensure queries are addressed in a timely manner.
• Keep members updated on case activity via the fee recovery software system and online members portal.
• Guide and manage a small team, providing oversight and direction to team on all fee recovery cases. Hold weekly meetings with the team to review outstanding accounts and provide advice on appropriate collection steps for cases with reference to the approved collection procedures.
• Engage with and build relationships with the Legal Services Regulatory Authority and ensure timely follow up on all complaints lodged by the service on behalf of members.
• Complete weekly reviews of all complaints lodged with the LSRA on behalf of members and ensure (where practicable), complaints are dealt with in a timely manner.
• Deal with member practice management queries by referring members to the Practice Management information section on the website and responding to standard queries using the established template of responses.
• Review and oversee case correspondence drafted by the team.
• Deal with queries from members promptly and efficiently.

Marketing & Promotion:

• Continued marketing and promotion of the service to members, engaging with our Brand and Digital Marketing Manager and communications team as required.
• Scheduling and attending Fee Recovery clinics in both the CCJ and Cork Law Library.

Reporting:

• Collate and present weekly, monthly, and quarterly reports and service updates to internal stakeholders on service development, activity and results.

Continuous Service Improvement:

• Ongoing review of the service in order to ensure it is fit for purpose and adapting to changing needs. Recommend improvements to service to Director of Finance & Operations.
• Conduct regular reviews of the Fee Recovery software system to ensure the accuracy and integrity of the data contained in the system.
• Ensure that the Lawserv software system is properly maintained, updated and meets the requirements of the service.

Requirements and Skills:

• Relevant business/accounting degree or equivalent academic or professional third level qualification.
• At least 3 years’ experience in a similar role, or in a credit control environment, ideally within a professional practice environment.
• Proven client‑portfolio management to ensure client needs are met both from a technical compliance and information advisory perspective.
• Strong experience in accounts receivable and expert numerical skills.
• Strong IT Skills, with experience in the full suite of O365 and Lawserv/Medserv systems.
• Proven Intermediate experience of Excel spreadsheets to include basic formulae and pivot tables, e.g. V-lookup feature. Proficient with Data visualisation.
• Excellent oral and written communications skills with the ability to present at Board level.
• Highly organized approach with excellent planning skills and a high level of attention to detail.
• Proven ability to manage a wide range of internal and external stakeholder relationships, including at senior levels, and to engage with people with diverse viewpoints and backgrounds.
• Managerial experience with proven ability to manage and guide a small team.

Additional Information:

• This will be a specified purpose contract of employment in place to provide operational cover during a period of maternity leave. This is not a permanent role.
• This role will be predominately based onsite in our Distillery Building based at 145-151 Church Street Dublin 7 with an option to work remotely one day per week following probation.
• The salary for this role will be based on experience with a range of €45,000- €50,000 plus a contract completion bonus.