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Job Description
Overview:
To help drive forward the growth of our Fast Track Telesales Division by providing instant sales support to our customers looking for stand-alone and like for like replacement items.
This role supports our Field Sales, Equipment Sales and Service Engineers in closing equipment lead opportunities and, as the role holder is responsible for providing quotes, orders and service to customers, it requires high accuracy and attention to detail.
You'll also be responsible for generating larger lead opportunities for our Equipment Sales Specialists and closing off equipment lead opportunities from various customer touch points across the business.
Job Responsibilities:
The role holder will be expected to be responsible for the following:
This position interfaces with customers via inbound, outbound, video calls & online presentations.
Must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.
Co-ordinate all financial aspects of an equipment sale and ensure all related paperwork is completed in line with company policies and customer requirements.
Complete post installation handover paperwork and ensure customer has a complete understanding of equipment usage.
Achieve and exceed Sales, Gross Profit and Lost Call targets as set by the Line Manager. (KPIs)
Achieve a high level of accuracy on all orders, upsell and cross sell using Henry Schein’s catalogue of value-added services and products. Including Service Contracts on certain product portfolios
Learn, understand and develop knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
Log all contact with customers in CRM accurately. Create and assign cases, tasks and leads / opportunities to relevant departments for action. Ensure customer records are kept up to date with an accurate description of pertinent information such as individual surgeries, buying procedures, contacts and expenditure.
Work collaboratively with the Field Team as and when required to succeed in winning and growing accounts.
Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.
Participate in special projects and perform other duties as required.
Collaboratively, liaise with internal departments, field teams, manufacturers and external agencies to obtain information to help customers or enhance your knowledge.
Do you best every day, shine bright, communicate your ideas, be an enthusiastic team player and share best practices.
This role is extremely varied; therefore, the job description is not exhaustive and the role holder will be required to participate in other duties as required by the business.
Job Skills & Experience Required:
To succeed in this role, you will need the following:
Skill & Experience:
Proven sales success.
Proven sales track record and commercial skills
Good remote / video conferencing sales, presentation skills
Good organizational and prioritizing ability.
Great communication skills and able to write professional correspondence
Person Specification:
We believe the type of person best suited to this role will be:
Self-motivated, with high energy and an engaging level of enthusiasm.
Ability to work individually or as part of a team.
High level of integrity and a strong work ethic.
Determined but flexible approach
Excellent organisational skills.
Proven attention to detail and accuracy essential.
Exude a team ethos, whilst operating as an individual
Qualifications:
Would be required to study and pass The BDIA Certificate: Introduction to Dentistry
Our benefits include:
A competitive salary
25 days holiday a year, with ability to buy up to 5 days holiday each year
Life Insurance
Cycle to Work scheme
Subsidised gym membership
Access to Health & Wellbeing Apps
Employee discounts
A flexible working culture
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
