Facilitator, Learning and Development

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

You’ll be a member of the Learning & Development Team within the Shared Services group, working closely with the DailyPay Customer Operations organization to facilitate its Training programs.

In this role you will help DailyPay support agents and specialists cultivate their skills and knowledge. You will create reference content and training material, facilitate training, and work with our BPO partners around the world to ensure training program success. The ideal candidate should possess excellent writing skills, be highly organized, proficient in time management, and be a great communicator.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

• Create internal, Support Operations agent facing Knowledge Base (FAQ) content, including support scripting (talk tracks)

• Create Support Operations agent training modules: Instructor-led (ILT) and e-learnings

• Create ad-hoc internal-facing communication content as needed: newsletters, email notifications, slack posts ect

• Conduct Training: in-person, which may require travel overseas; virtual sessions

• Support Training initiatives at BPO sites: run Train-the-Trainer (TTT) sessions, observe (remotely/in-person) training and provide guidance; assist with New Hire nesting (ramp from training to production)

• Partner with cross- functional teams to stay up to date on product and process changes to proactively update Support Ops reference (Knowledge Base) and training content

• Proactively identify areas of improvement in Support Ops reference content (Knowledge Base) and training content

• Bachelor's degree (or equivalent experience) and a minimum of 2+ years of proven experience in a Learning & Development role

• Strong editorial skill set, including both writing and editing (copy and developmental/strategic)

• Strong proficiency with Google Suite and/or Microsoft Suite (Slides, PPT); experience with e-learning module creation a plus

• Hands-on approach to stakeholder engagement and content creation

• Understanding of effective teaching methodologies and tools; Experience with remote training/virtual learning a plus

• You are a positive person, team player, collaborator, and an excellent communicator

• You are organized and manage your time well to always deliver by deadline

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match