Expert Programs Delivery Coordinator

Posted 21 Hours Ago
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Dublin
Hybrid
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role
The Expert Programs Delivery Coordinator manages the Certified Workflow Architect programs by overseeing participation, evaluating student progress, providing coaching, and gathering program metrics. This role involves collaboration with experts and the content creation team to improve learning materials and ensure inclusivity within the programs, aiming for superior learner outcomes.
Summary Generated by Built In

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Expert Programs Delivery Coordinator owns the coordination and management of the Certified Workflow Architect programs offered by ServiceNow. This role is specifically dedicated to the Certified Workflow Architect for Customer and Industry Workflow (CIWF) program, though work on other Expert Programs could also occur. The Expert Programs team takes a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience. This role requires in-depth knowledge of the ServiceNow architect persona related to customer and industry workflows. Delivery Coordinators use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile, creative, have exceptional organizational and program management skills, and who demonstrate confidence and command engagement.
What you get to do in this role:

  • Serve as the Delivery Coordinator for ServiceNow's Certified Workflow Architect program, primarily for Customer and Industry Workflow (CIWF) program which includes, but is not limited to:
    • Managing participation and student progress
    • Leading or directing discussions towards program objectives
    • Evaluating student progress and providing effective coaching as needed
    • Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements
  • Provide effective, objective, behavior-based coaching to expediate student growth
  • Gather, assess and report on program metrics
  • Coordinate with and market to internal experts and stakeholders
  • Work with the content creation team in creating effective and engaging materials to meet learning objectives
  • Identify opportunities for improvement and drive improvement initiatives to completion
  • Support the professional development of others through means of mentoring
  • Ensure equity, fairness, and inclusivity for all programs


Qualifications
To be successful in this role you have:

  • 5+ years managing multiple large programs/projects, in enterprise environments; or equivalent education/experience
  • 5+ years' experience across a variety of applications within the ServiceNow platform
  • 3+ years' experience directly engaged in ServiceNow customer & industry workflow implementations
  • Excellent project and program management and organization skills
  • Experience facilitating training or mentorship in demanding technical organizations
  • Experience consulting or coaching in one-on-one or in groups, a plus
  • Strong interpersonal and communication skills
  • Ability to work collaboratively with a diverse group of stakeholders
  • An understanding and respect of diverse learning needs and communication styles which vary across countries, regions and business units


Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Top Skills

Servicenow
The Company
Dublin
26,000 Employees
Hybrid Workplace
Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

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ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
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