Monitor and respond to production alerts, troubleshoot distributed applications, improve reliability and system health, support CI/CD deployments, automate operational processes, analyze ITSM activities, and conduct incident response and blameless postmortems. The role also collaborates globally across development, operations, and product teams while promoting DevOps standards and mentoring junior colleagues.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer II
The Mission Control and Operations Application Support Team is looking for a Site Reliability Engineer who can help us monitor for and solve problems, help build our CI/CD pipeline and lead in automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
Mission Control and Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Responsibilities
For all team members:• Monitor and Respond to production level alerts across multiple applications.• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover• Work with a global team spread across tech hubs in multiple geographies and time zones• Share knowledge and mentor junior resources• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems.• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
Qualifications
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Experience with algorithms, data structures, scripting, pipeline management, and software design.• Experience supporting web based applications, including SOAP and REST APIs, Tomcat, and Apache.• Ability to write moderately complex SQL queries highly desirable.• Ability to help debug and optimize code and automate routine tasks. • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.• Interest in designing, analyzing and troubleshooting large-scale distributed systems.• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer II
The Mission Control and Operations Application Support Team is looking for a Site Reliability Engineer who can help us monitor for and solve problems, help build our CI/CD pipeline and lead in automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
Mission Control and Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Responsibilities
For all team members:• Monitor and Respond to production level alerts across multiple applications.• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover• Work with a global team spread across tech hubs in multiple geographies and time zones• Share knowledge and mentor junior resources• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems.• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
Qualifications
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Experience with algorithms, data structures, scripting, pipeline management, and software design.• Experience supporting web based applications, including SOAP and REST APIs, Tomcat, and Apache.• Ability to write moderately complex SQL queries highly desirable.• Ability to help debug and optimize code and automate routine tasks. • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.• Interest in designing, analyzing and troubleshooting large-scale distributed systems.• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Dublin, Dublin, IRL Office
One South County, South County Business Park, Dublin, Dublin, Ireland, D18
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead the architecture, design, development, and modernization of Mastercard’s cloud-native experimentation and analytics platform. Build scalable services, APIs, data pipelines, and analytical capabilities using AWS, Azure, Databricks, Spark, and PySpark. Drive technical strategy, system design, code reviews, delivery, observability, security, and reliability across distributed teams while mentoring engineers and coordinating cross-functional initiatives.
Top Skills:
SparkAWSAzureCi/CdDatabricksKubernetesMicroservicesPysparkRestful Apis
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads the design, development, deployment, and evaluation of machine learning solutions, including predictive modeling, forecasting, recommendation systems, fraud detection, and customer analytics. Defines experimentation frameworks, applies foundation-model representations, measures business impact, and partners with cross-functional stakeholders. Mentors data scientists and AI engineers, presents recommendations to leadership, contributes to hiring, and helps shape the organization’s technical direction.
Top Skills:
SparkAWSAzureDatabricksEmbeddingsFoundation ModelsGCPLightgbmPythonPyTorchRepresentation LearningScikit-LearnSQLTensorFlowTransformer ModelsXgboost
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead and support customer implementations of Mastercard products and services across Europe from initiation through launch. Manage project plans, timelines, risks, dependencies, governance, stakeholder communications, and production readiness. Serve as a customer-facing implementation advisor while coordinating Product, Technology, Operations, Account Management, and regional teams. Contribute to implementation methodology improvements, standardization, documentation, training, knowledge sharing, and operational readiness.
Top Skills:
Digital PaymentsElectronic PaymentsMobile PaymentsPayment ProcessingReal-Time PaymentsTokenization
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
