Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Supports the full lifecycle of technology services, including production readiness, monitoring, capacity planning, deployment automation, incident response, root-cause analysis, and reliability improvements. The role partners with development, product, and operations teams to automate manual processes, improve system resiliency, manage risk, and optimize recovery times for large-scale distributed systems.
Top Skills:
CC++GoJavaOraclePerlPythonRubyScriptingSQLUnix
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Supports the full lifecycle of Mastercard technology services, including production readiness, deployment, monitoring, capacity planning, incident response, root-cause analysis, automation, and reliability improvements. Partners with development, product, and operations teams to improve system availability, performance, resiliency, compliance, and customer experience. Participates in postmortems, manages operational risks, and mentors junior resources.
Top Skills:
CC++GoJavaOraclePerlPythonRubySQLUnix
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Supports the full lifecycle of Mastercard services, including production readiness, deployment, monitoring, capacity planning, incident response, automation, reliability improvements, and blameless postmortems. The role analyzes ITSM activities, troubleshoots distributed systems, optimizes recovery times, manages operational risk, collaborates across development and product teams, and mentors junior staff.
Top Skills:
CC++GoItsmJavaOraclePerlPythonRubySQLUnix
Monitor and respond to production alerts, troubleshoot distributed applications, improve system reliability, and reduce recovery time. Support service lifecycle management, incident response, postmortems, CI/CD pipelines, deployments, and operational gating. Automate routine processes, analyze ITSM activities, identify resiliency gaps, and collaborate with development, operations, and product teams to advance DevOps standards and practices.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer II
- Overview
• This Job demands L1 Application Support, Alert handling, Monitor application health check and involvement in any Event, Incident and Problem Management Process.• Deliver world class technical support for MasterCard applications and infrastructures, enabling growth, diversification and new business generation. • Provide 24x7x365 support for MasterCard applications; with focus on minimizing impact to Customers and internal users. • Monitor the application and infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. • Regularly perform data analysis to determine MasterCard's performance and identify areas of improvement. • Have you worked in a Production Support Environment? • Do you like to triage and drive events to resolution? • Do you like to interact with Customers, vendors, and support teams on a global scale?
- Role
• Perform L1 Application Support services on a 24x7x365 basis. Alert Monitoring - Initial response & triage of alerts using SOP
• Validation of CRQ's using Alerts or Dashboards
• Application Performance and Monitoring using Dashboards
• Problem Ticket creations & follow-ups for Alerts reductions
• Alerts/Volumetric reporting (Bi-weekly, Monthly)
• Participation in TRT/Bridge calls for Critical alert resolution
• Soft Skills & Situation Management over the phone call
• Contribution in Knowledge Management - create/update new or existing SOP
• Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
• Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
• Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
• Regularly perform data analysis to determine Customer's program performance and identify areas of improvement
• Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
• The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
• This job requires working in shifts. So selected Person should be ready to work in Shifts.
- All about You
• Bachelor's Degree or equivalent work experience.
• Basic understanding of UNIX scripting
• Experience on batch scheduling & Monitoring
• Basic understanding of SQL/Oracle or any other relational database
• Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
• Effective problem and troubleshooting skills
• Knowledge of ITSM best practices
• Effective written and verbal communication skills
• Effective interpersonal skills.
- Secondary skills (Good to have)
• Knowledge of Mainframe skills - JCL, OPC/CA7 (Job Scheduler)
• Alert Tools - Xmatters , Nagios , Azure Monitor , IPMON, Zabbix, Python
• Project management fundamentals, including prioritization, ownership, execution, and accountability for delivering results.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer II
- Overview
• This Job demands L1 Application Support, Alert handling, Monitor application health check and involvement in any Event, Incident and Problem Management Process.• Deliver world class technical support for MasterCard applications and infrastructures, enabling growth, diversification and new business generation. • Provide 24x7x365 support for MasterCard applications; with focus on minimizing impact to Customers and internal users. • Monitor the application and infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. • Regularly perform data analysis to determine MasterCard's performance and identify areas of improvement. • Have you worked in a Production Support Environment? • Do you like to triage and drive events to resolution? • Do you like to interact with Customers, vendors, and support teams on a global scale?
- Role
• Perform L1 Application Support services on a 24x7x365 basis. Alert Monitoring - Initial response & triage of alerts using SOP
• Validation of CRQ's using Alerts or Dashboards
• Application Performance and Monitoring using Dashboards
• Problem Ticket creations & follow-ups for Alerts reductions
• Alerts/Volumetric reporting (Bi-weekly, Monthly)
• Participation in TRT/Bridge calls for Critical alert resolution
• Soft Skills & Situation Management over the phone call
• Contribution in Knowledge Management - create/update new or existing SOP
• Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
• Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
• Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
• Regularly perform data analysis to determine Customer's program performance and identify areas of improvement
• Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
• The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
• This job requires working in shifts. So selected Person should be ready to work in Shifts.
- All about You
• Bachelor's Degree or equivalent work experience.
• Basic understanding of UNIX scripting
• Experience on batch scheduling & Monitoring
• Basic understanding of SQL/Oracle or any other relational database
• Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
• Effective problem and troubleshooting skills
• Knowledge of ITSM best practices
• Effective written and verbal communication skills
• Effective interpersonal skills.
- Secondary skills (Good to have)
• Knowledge of Mainframe skills - JCL, OPC/CA7 (Job Scheduler)
• Alert Tools - Xmatters , Nagios , Azure Monitor , IPMON, Zabbix, Python
• Project management fundamentals, including prioritization, ownership, execution, and accountability for delivering results.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Dublin, Dublin, IRL Office
Mastercard Dublin Tech Hub Office
One South County, South County Business Park, Dublin, Dublin, Ireland, D18
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
