Enterprise Incident Management (EIM) Business Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Enterprise Incident Management (EIM) Business Analyst is a designated full-time resource responsible for working with stakeholders throughout the Firm to support business continuity and incident response efforts on a global basis.  

In this multifaceted role you will have a unique opportunity to protect the Firm while learning and working across all lines of business to develop, consistent procedures, communication, and escalation plans in the event of a business interruption due to acts of nature, malicious attack, or human error.  In addition, you will support external client engagements working with relationship managers.

Main areas of responsibilities:

• Manage the development, implementation and maintenance of operational resiliency plans and business impact assessments across all business groups, ensuring they are in line with the overall business continuity plan.
• Develop and facilitate continually maturing simulations/tabletop exercises of the business continuity and incident response scenarios.  Clearly document in in an After-Action Report (AAR)  and effectively communicate the findings and recommendations and develop a plan for closing them.
• Assist with developing, maintaining and enforcing a schedule of regularly occurring tests of the business continuity and systems recovery processes.  Clearly document in writing and effectively communicate the issues and gaps and develop a plan for closing them.
• Maintain and continually enhance established policies, playbooks, and incident response procedures.
• Participate in external business continuity management organizations and keep abreast of regulatory requirements and industry best practices and trends.
• Assist in ad-hoc projects as needed.
• Provide incident response and business continuity support and, at times lead the Incident Response to ensure timely escalation and communications to include coordinating status calls, providing clear concise updates to the business heads, and assisting with implementation of resiliency plans.
• Maintain coordination and communication streams horizontally and vertically as part of major incident handling.
• Participate in conversations to facilitate moving functions from one office to another working with the business leaders.
• Draft incident communications, both for internal and external audiences, and provide status updates on the EIM Intranet portal pages.
• Monitor news and alert services to rapidly identify events affecting or potentially affecting our offices and/or personnel, escalating to relevant management.
• Translate technology issues into layman terms in support of internal and external communications.
• Build relationships with key stakeholders to enhance the EIM program within BBH.
• Serve as an escalation point of contact for EIM requests and inquiries to ensure a timely response to business and employee needs.
• Collaborate with key business stakeholders, senior management, and various department leaders to understand and define their critical processes, provide guidance and direction on incident response, and conduct business impact assessments.
• Manage external client engagements with timely completion of due diligence questionnaires and providing client overviews during due diligence visits.
• Conduct annual plan review of all business BCP plans and manage plan review/approval process ensuring all planners and managers sign-off.

Qualifications include: 

• Bachelor’s degree or equivalent work experience.
• Strong verbal and written communication skills to coordinate efficiently and effectively with business partners and all levels of leadership.
• Ability to establish effective relationships through strong listening skills with an authentic desire to be curious.
• Business knowledge of BBH core critical functions such as custody, infomediary, service delivery, and fund accounting/admin a plus.
• Proficient/Knowledgeable or demonstrated interest in crisis management, cybersecurity, business impact analysis, disaster recovery, and operational resiliency a plus.
• Understanding of relevant regulatory frameworks for business continuity and cybersecurity a plus.
• Experience with developing and conducting training and testing programs.
• Natural ability to take the lead and drive, whether it be a project or incident management.
• Ability to make sound decisions and exercise independent judgement when dealing with complex, sensitive, and ambiguous issues.
• Results-driven and ability to manage multiple global projects simultaneously.
• Confident communicator that can explain technology to non-technical audiences.
• Innately collaborative, proactive, and analytical with strong attention to detail.
• Demonstrated teamwork.
• Extensive experience with standard desktop tools, including Microsoft Office.
• Ability to stay calm under pressure and communicate clearly in stressful situations.
• Ability to work extended/alternate hours during an event.
• Travel may be required.

Nice to have:

• Experience in BCP, Event Management or Cyber a plus.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.