Job Description
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
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Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
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Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
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Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
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Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
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Identify growth opportunities and facilitate the renewal process with enterprise customers
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Collaborate with the marketing team to identify customer references and case studies
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Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Qualifications
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A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
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3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
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Experience presenting complex ideas in an accessible and engaging way to executive-level customers
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Great organizational, project and time management skills
Additional Information
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
