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Halter seeks expressions of interest for various roles across teams like Engineering, Product, Hardware, Sales, and Support. Applicants should be passionate about impactful work and problem-solving. A cover letter is required to express interest and qualifications.
Job Description:
This position is a full-time, onsite role requiring presence in the office five days per week in the Dublin City West Office.
Guru bar support person – soft skills just as important as tech skills – customer services or tech experience required …
- 1st/2nd level support for all components – PC\laptop\thin client\network\phone\VC etc
- Support model: back end centralised in Data Centres with support teams in the US and India. Lots of communication between local and offsite support teams
- Win 11 environment with Full builds and HVDs
- Apple – about 15% of our associates are MAC users
- Phones – Zoom and small amount of callcentre –vmail here and recording in US – setting up new phones and assigning numbers to new users – managing vmail passwords etc.
- VC – 60+ rooms have VC capability – lot of focus and support for VIPs and high level meetings – pretesting needed in many cases – different models of Neat and Logitech devices
- Guru bar coverage – walk in tech support service open from 09:00 to 17:00– may be occasional requests to provide cover in Galway.
- Culture – strong team culture – work together and with other business units – collaboration is a big part of how we work – take ownership of issues – if we cannot get something sorted locally we can escalate to the wider Fidelity Support team (US and India)
- Flexibility – occasional stay late and weekend etc.
- Projects – may be involved in whatever projects the team are working on – assist as required - this role will probably be very support focused with small amount of project work
- PC\laptop builds for new starters
- Asset management – tight on how we control all assets that can hold data – PCs\laptops\mobile devices etc.
Fidelity Investments Dublin, Dublin, IRL Office
3007 Lake dr Citywest, Dublin, Dublin, Ireland, D24 N2HR
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