Kong Logo

Kong

EMEA Technical Account Manager - UK

Posted 6 Days Ago
Remote
Entry level
Remote
Entry level
As a Technical Account Manager, you'll enable customers to leverage APIs and microservices, assisting them throughout their lifecycle and identifying growth opportunities. You'll build strong relationships with customers and collaborate with sales and product teams to ensure optimal use of solutions, while managing customer engagement and innovating tooling and processes.
The summary above was generated by AI

Are you ready to power the World's connections?


About The Role: 


You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. 


As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the EMEA sales team and will have the opportunity to build a large portfolio of Customers.


This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.


Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. 


Above all you’ll be acting as a stellar teammate for the rest of Kong. 


#LI-JF1

What you'll be doing

  • Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
  • Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
  • Working with Sales and Product teams to ensure our customers are getting the most out of the solution
  • Help innovate our tooling and processes to make you and your team more efficient Work on innovative and cutting edge customer projects
  • Learning our products and technologies, taking that knowledge and applying it to real world usage
  • Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company

The successful candidate will:

  • Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
  • Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
  • Have passion and determination about our technology and our customers
  • Be a self starter with strong organizational skills to drive effective customer outcomes
  • Have a good understanding of complex technology environments
  • Have great self awareness and strong communication skills
  • Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies 

About Kong:


Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.


Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

Top Skills

APIs

Similar Jobs

2 Days Ago
28 Locations
Remote
2,350 Employees
Entry level
2,350 Employees
Entry level
Cloud • Security • Software • Cybersecurity • Automation
The Business Development Representative at GitLab will lead outreach to major enterprise accounts, generating qualified meetings and pipeline for the sales team. Responsibilities include executing prospecting initiatives, collaborating with teams for strategy development, and utilizing various communication methods to engage prospects. The role also involves tracking activities using Salesforce and mentoring new hires.
2 Days Ago
27 Locations
Remote
1,200 Employees
Junior
1,200 Employees
Junior
Big Data • Cloud • Software • Database
The Business Development Representative will be responsible for generating pipeline momentum by conducting outbound prospecting, engaging with key decision-makers, and supporting sales efforts. The role includes collaborating with various teams to develop strategies for customer expansion and leveraging research tools to refine outreach efforts.
Be an Early Applicant
2 Days Ago
27 Locations
Remote
1,200 Employees
Senior level
1,200 Employees
Senior level
Big Data • Cloud • Software • Database
The Senior Staff Site Reliability Engineer will ensure the reliability and performance of Fivetran’s production infrastructure. Responsibilities include monitoring availability, automating deployment, collaborating with engineering teams, resolving incidents, and enhancing infrastructure security and stability.

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account