Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What Part Will You Play?
· Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
· Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions.
· Identifies common early stage issues and liaises with relevant departments to implement solutions.
· Manages customer relationships and expectations.
· Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
· Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
· Conduct scheduled follow ups and offer support or troubleshooting.
· Additional ad hoc duties when required.
Preferred Qualifications
· Excellent phone manner and communication skills
· Previous experience in a customer facing or account management role is a plus
· Technical skills, ideally with virtual terminals, eCommerce platforms and Point of sale systems
· Experience in a customer facing role within ecommerce, payments or fintech industries
Desired Skills and Capabilities
· Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
· Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
· Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
· Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred
· Communication - Effective listener and communicator who is able to establish long lasting customer relationships
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
