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Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Lead technical direction and hands-on development of Bitcoin and stablecoin iOS products across Cash App, Square, and Bitkey. Own architecture, implementation, testing, service integration, rollout, observability, security, and post-launch improvements. Build foundational systems, mentor engineers, influence cross-team standards, collaborate across platforms, and integrate AI-assisted development tools while maintaining software quality and reliability.

Own activation and habituation goals for Cash App by setting growth strategy, managing the roadmap and experiment backlog, and shipping product, messaging, incentive, and personalization initiatives. Diagnose funnels, run rigorous experiments, size opportunities, and collaborate with Engineering, ML, Design, Analytics, Martech, Creative, and Brand. Drive AI-enabled decisioning and scale successful lifecycle programs across the business.