Director of Revenue Operations

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
Director of Revenue Operations (d/f/m)
(Munich or Dublin preferred | Hybrid - 2+ days/week in office)
The Opportunity
Join Personio's Revenue Operations team at a defining moment in our growth journey.
We're hiring a Director of Revenue Operations to partner with our VP of Customer Growth and lead the strategic evolution of our post-sales motion - including Account Management, Customer Success, and Product Specialists.
This is a high-impact, global role focused on retention, expansion, and operational excellence. You'll shape how Personio delivers value to customers after the deal is signed - designing processes, driving strategic planning, and leading a team to help us scale post-sales operations as we work toward IPO readiness.
You'll also be a core thought partner to senior leadership, with a seat at the table and influence across Sales, Finance, Product, and beyond.
What You'll Do

• Own the post-sales revenue strategy - focusing on renewals, upsell, and customer retention
• Partner with Customer Growth leadership to drive GTM planning, forecasting, and performance
• Lead strategic initiatives (e.g. renewal optimisation, expansion playbooks, health scoring)
• Build and scale operating models to support long-term growth in the existing customer base
• Use data to drive insight - monitoring KPIs and surfacing risks and opportunities
• Align teams across RevOps, Finance, Systems, Product, and Marketing to ensure a seamless customer lifecycle
• Own tooling and dashboards in partnership with Central Ops & Data
• Lead and develop a small team of RevOps professionals, including experienced analysts
• Act as a trusted advisor to execs - shaping post-sales direction with credibility and insight

What You'll Need to Succeed

• 10+ years total experience, including leadership roles in Revenue/Sales/CS Ops or Strategic Ops
• Experience in B2B SaaS environments - ideally supporting post-sales teams
• Strong strategic and analytical capabilities, with experience forecasting subscription revenue
• Proven stakeholder management skills - including at VP/C-level
• A background in management consulting or corporate strategy is a strong plus
• Experience managing and growing teams
• Ability to lead through influence across matrixed orgs
• Comfort operating in fast-paced, high-growth, and often ambiguous environments

Why Personio?

• Lead a global remit with a true seat at the table
• Drive strategy and execution as we scale toward IPO
• Influence how 15,000+ customers experience Personio post-sale
• Join one of Europe's fastest-growing software companies
• Competitive salary, equity, and a full suite of benefits
• Hybrid working model - 2+ anchor days in the office (Munich or Dublin preferred)

Watch: SummerSession 24 at Personio - https://www.youtube.com/watch?v=JujKHF_ex9A