Director, Product Management-Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management-Technical

Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
Responsibilities
• Sets the vision and direction for the platform design of assigned products
• Leads a global team of individual contributors and potentially first level managers who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Dives deep into the work of your team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
• Develops and communicates department vision that supports the broader organizational vision
• Creates a data driven and continuous learning culture across your organization and continuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction
• Makes trade-off decisions on multiple platform products in a portfolio
• Contributes to organizational planning
• Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution
• Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans
• Shares best practice with other Mastercard teams
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions
• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Sets goals for individuals to achieve department or function level goals

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.