Director, Partner Services, Americas

Available Location: This is a Hybrid role open to candidates in Austin, TX ; Atlanta, GA ; Chicago, IL and Toronto, CA.
Title: Director Partner Services - Americas
Reports to: VP, Partner Solutions Engineering and Services
About the Role:
We are seeking a Director, Partner Services, Americas to lead our Service Delivery Managers (SDMs) and drive the growth and operational excellence of Cloudflare's Authorized Service Delivery (ASD) partners and MSSP business. This is a strategic player/coach role responsible for building and scaling technical services practices with partners, ensuring exceptional post-sales experiences, and enabling partners to deliver Cloudflare solutions at scale.
You will act as a trusted advisor to MSPs, Distribution partners, and MSSPs, engaging at the C-suite and senior leadership level to guide them through their Cloudflare journey. You will also lead, mentor, and develop a team of SDMs responsible for post-sales technical enablement, ensuring scalable service coverage and partner success across geographies.
Responsibilities:

• Lead and grow the Partner Services team, providing clear direction, mentorship, and professional development for SDMs.
• Drive operational excellence in the onboarding, enablement, and ongoing success of ASD and MSSP partners.
• Define and implement a scalable framework for partner technical services, including enablement programs, bootcamps, workshops, and certifications.
• Build strong relationships with Solutions and Services Partners serving as a trusted advisor for post-sales technical strategy and delivery.
• Partner closely with Sales, Solutions Engineering, Product, and Customer Support teams to ensure alignment and successful partner outcomes.
• Oversee the development and deployment of tools, frameworks, and resources that enhance partner capabilities in service delivery.
• Ensure high partner satisfaction through continuous feedback loops, proactive issue resolution, and strategic guidance.
• Lead initiatives to grow technical services capabilities for partners, including the MSSP business and global ASD program.
• Drive the creation of technical services best practices, reference architectures, and solution frameworks to scale partner delivery excellence.
• Manage regional and global performance metrics, operational diligence, and strategic partner initiatives.

Required Skills and Experience:

• Experience engaging with C-suite executives and senior leaders at partner organizations.
• Extensive experience in partner services, post-sales enablement, or partner success leadership.
• Proven ability to lead and scale a team of technical services managers across multiple regions.
• Strong knowledge of networking concepts, cybersecurity, DNS, CDN, web security, and cloud-native architectures.
• Experience in MSSP and Services Partner ecosystems
• Excellent communication and relationship-building skills with partners and internal stakeholders.
• Track record of defining and operationalizing partner enablement frameworks and service delivery programs.
• Ability to troubleshoot and guide resolution of technical issues in a complex partner environment.
• Experience with API integration and automation for scalable service platforms.
• Strategic thinker with operational rigor and the ability to drive cross-functional initiatives.

• Strong business acumen and understanding of go-to-market models.
• Collaborative mindset with the ability to influence across functions.
• Passion for building scalable partner programs and enabling long-term partner success.

Compensation
Compensation may be adjusted depending on work location.

• For Chicago based hires: Estimated annual salary of $266,000 - $325,000.

This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave