Welcome to the Revolution
Zendesk exists to make it easy for businesses and customers to connect — and we believe that starts on the inside. Great customer experiences are powered by great managers. That’s why we’re not here to tweak around the edges. We’re here to transform how managers lead, accelerate impact, and scale accountability across the business.
We’re looking for a Director of Manager Enablement to lead that charge. Reporting into our Head of Talent Strategy & Acceleration.
This role isn’t about maintaining the status quo — it’s about redefining it. You’ll challenge what leadership looks like in a global, high-growth, customer-obsessed company. You’ll architect bold, business-aligned enablement that fuels exponential growth—across teams, geographies, and moments of change.
This isn’t just a leadership role. It’s a movement. If you’re ready to shape the future of managerial excellence — and activate a global, fearless community of leaders—this is your arena.
The Opportunity
At Zendesk, we know great customer experiences start with great leadership. That’s why we’re looking for a Director of Manager Enablement — a strategic builder who treats managers like internal customers and enables them with the same rigor, empathy, and precision we bring to customer experience. This role is customer enablement—for leaders. You're not just delivering programs—you’re driving transformation.
What You’ll Own:
Strategic Leadership & Influence
Lead Zendesk’s global manager acceleration agenda, aligned to our business growth, organizational transformation, and cultural priorities.
Partner across the Talent team, HRBPs, and business leaders to identify challenges, uncover insights, and shape solutions that stick.
Influence at the highest levels—bringing clarity, business-relevance, and data insights to conversations.
Design & Delivery of Transformational Experiences
Build and scale bold, modern enablement for managers—experiences that are inclusive, business-driven, and ready for a global stage.
Own the mobilization and capability development of this segment of the organization – across the full program lifecycle—including your manager talent strategy, enablement design, program delivery, relevant measurement—with agility and precision.
Prioritize what matters. Test, learn, and continuously sharpen the impact and reach of every initiative.
Culture & Mindset Activation
Champion an aligned, empowered and accountable management culture—where leaders drive growth, innovation, and high performance teams.
Build a connected global manager community—empowered to lead through change and complexity.
What You Bring
You think like a business leader. You understand how managers drive value—and you're here to create the conditions to make that real.
You’ve scaled manager enablement globally. You know what it takes to build scalable programs that land with impact, even in complex tech environments.
You’re both strategic and hands-on. Big picture? Always. But you're not afraid to get into the details and deliver with precision.
You lead with data. You focus on what matters, track outcomes relentlessly, and shift fast when needed.
You hold the room. You know how to influence senior leaders and managers, guide tough conversations, and make progress.
You thrive in complexity. Ambiguity energizes you. You thrive in environments where you solve problems with non-traditional solutions.
You bring a global lens. You’ve built management capabilities across cultures, regions, and perspectives—without diluting impact.
You’re in. Travel is part of the job, and you welcome it as a chance to connect and lead.
Why Zendesk. Why You. Why Now.
At Zendesk, we believe that managers are at the heart of how we move, grow, engage and win Join the People team that’s rethinking what great management looks like in a fast-changing world. You’ll build what matters, challenge the status quo, and help leaders show up where it counts. This is your platform. Your work will shape how Zendesk leads—for real.
#LI-JF2
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
