Director, HR Services & Operations

Business Area:

HR

Seniority Level:

Director

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera empowers the world's largest enterprises across every industry to use data to solve some of the most complex challenges that impact businesses, communities and lives. We have a solution that delivers incredible Data and Analytics technology across On- Prem, Public Cloud, and in a Hybrid model. We’re at an exciting point in our transformation as we successfully execute on our strategy. 

As the  Director, HR Services & Operations  you will lead the strategy, compliance and execution of HR service delivery across the company.  You will ensure HR processes are scalable, efficient and aligned with business needs while driving continuous improvements.  In this role, you will partner with senior stakeholders to enhance HR service delivery.  This role will be responsible for developing key metrics to measure the efficiency, effectiveness and overall impact of HR operations on the employee experience.

As the Director, HR Services & Operations you will:

• Execute the strategic roadmap for HR operations to enhance efficiency, compliance and scalability.

• Oversee global HR service delivery, ensuring alignment with regional regulations and best practices.

• Lead, mentor and develop the HR Services team driving a culture of excellence and continuous improvement.

• Ensure HR policies and procedures are consistently implemented across all locations.

• Partner with Payroll, Benefits and Legal teams to improve operational effectiveness and compliance.

• Drive process standardization in HR service delivery to improve the employee experience.

• Oversee compliance with global employment laws and internal HR policies.

• Manage HR service-level agreements (SLAs) and ensure high-quality service delivery.

• Lead global mobility, immigration and relocation programs, ensuring smooth execution for employees.

• Lead change management efforts related to HR operational transformations.

• Develop reporting mechanisms to track case resolution times, policy adherence and employee satisfaction with HR services.

• Use data-driven insights to identify trends, recommend process improvements and enhance employee support.

We’re excited about you if you have:

• 10+ years of progressive  HR roles, including leadership roles

•  Bachelor’s in a related field of study

• Advanced knowledge of global HR compliance, employment laws, best practices and industry standards globally

• Proven track record of implementing and scaling people processes, operations and systems

• Proficiency with  HRIS systems, Workday preferred

• Experience managing vendor partners 

• Prior experience leading  Global HR transformation initiatives.

• Strong ability to manage and develop high-performing teams.

• Ability to work cross-functionally with HR, Payroll, Legal and Finance teams.

• Experience managing global mobility, immigration and relocation processes.

• Strong background in HR policy development and implementation.

• Change management experience in HR operational improvements.

• Excellent problem-solving skills, with a process-driven approach.

• Strong communication and leadership skills.

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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