Digital Operations Support Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world.
This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source.
JOB PURPOSE:
To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements.
JOB DUTIES: • Identify telemetry data quality issues by data mining and analysis. • Requirements development for telemetry data business rules and dashboards, work with internal teams to get buy-in on requirements, implementation, and testing.• Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow.• Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process.• Assesses the impact of field product problems on the company and the customer.• Ability to work with global teams/different time zones and backgrounds.
BACKGROUND/EXPERIENCE:
• This position typically requires an accredited engineering degree.• 5-7 years of development or product support experience in IoT/ telemetry systems• Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment. • Requires the ability to effectively communicate technical information to a broad range of audiences. • The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills.
Top candidates will have:• Knowledge of Caterpillar telemetry devices and telemetry data.• Previous knowledge of Caterpillar products, working with a different unit, or working with different products, processes or systems is desirable.
• Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQL query development.• Experience with handling large data sets in various formats.
• Have Cat Machine system embedded SW development experience particularly in VIMS area.
Skill Descriptors
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: • Applies an assigned technique for critical thinking in a decision-making process.• Identifies, obtains, and organizes relevant data and ideas.• Participates in documenting data, ideas, players, stakeholders, and processes.• Recognizes, clarifies, and prioritizes concerns.• Assists in assessing risks, benefits and consideration of alternatives.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient.• Listens to feedback without defensiveness and uses it for own communication effectiveness.• Makes oral presentations and writes reports needed for own work.• Avoids technical jargon when inappropriate.• Looks for and considers non-verbal cues from individuals and groups.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Posting Dates:
June 16, 2025 - June 29, 2025
Caterpillar is an Equal Opportunity Employer.
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