Digital Account Manager

About Accenture & Accenture Song

Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology.

The Role:

We’re looking for an Account Manager to join our team managing a range of projects from social to digital through to CRM and loyalty. A big focus of this role will involve managing a large retail client's full digital and social portfolio.

It is a faced-paced retail account with multiple moving parts and stakeholders. So, we’re looking for an individual that can thrive in this environment – comfortable with an element of unpredictability, navigating and managing change, making smart decisions on the run and guiding the team and client to the best possible outcome.  

You will play a pivotal role in coordinating the multi-disciplinary strategy and creative team deliver effective and efficient creative solutions for the brand, so it’s vital that you come with a positive, curious mindset. You will help guide and deliver business critical projects, so we’re looking for someone that has high expectations of themself and the team. We need someone that can earn the trust of the client and internal team quickly, so you become the ‘go-to’ for all things on projects, knowing exactly what is always going on. Additionally, our Account Managers must be adept in asking the right questions to identify the best course of action and thinking laterally. 

Key Responsibilities:

• Management of the Brands Weekly social and digital – working with a strategist, a small creative team, and studio to deliver multiple weekly campaigns to engage different segments.
• Management of campaigns aligning with key dates in the retail calendar and key retail periods (easter, Back to School, Christmas etc)
• Management of Inter-agency relationships and Client IAT responses.  Working closely with technology consultants across multiple campaigns at once.
• Update client status reports, send contact reports and support day-to-day management of the Brand account.

Across all items above – track performance and work with wider team to identify opportunities to increase effectiveness via A/B testing and reactive cultural moments

A bit about you:

• Experience working with a multi-disciplinary agency team; being a ‘go-to’ for client and internal team
• Experience in digital marketing, social content and CRM – confident in guiding the team and clients through creative development and briefing/reviewing work.
• Organised and proactive – knows exactly what’s happening on projects today, next week and next month to gather people and information as required to guarantee progress
• Be an omni-channel thinker. Experienced overseeing digital comms, content and experiences.
• Experience with retail brands is valued, but not mandatory
• Have high standards and hold the team (and yourself) accountable
• Obsesses over the detail and always be ahead of the client to anticipate and manage change
• Be personable and strong communicator to influence client and team decisions 
• Have the ability and appetite to help grow the account - supporting the business leads and create growth opportunities through strategic recommendations
• Be obsessed with all things cultural, social, and digital and technology.

Does this appeal to you? If so, we wish to hear from you.

At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. #LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.          

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.