We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
As a New Relic Support Engineer, you know more about our products than any other function and feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasise training, knowledge, and customer empathy—your learning opportunities will never end.
Are you ready to become our next Support Engineer passionate about today’s DevOps and infrastructure issues?
What You'll Do- You will collaborate with other Support Engineers to creatively and relentlessly solve customer problems while honing your technical skills.
- You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.
- Provide superior end-user software support via email, phone, and social media.
- Help customers with installation, configuration, and data exploration requests related to our infrastructure products, with a strong focus on Kubernetes and other containerized environments.
- A passion for delighting customers, even when they're having a bad day.
- A hunger for knowledge and a strong curiosity about new software technology.
- Proven experience delivering superior end-user software support.
- Has experience with web technologies and cloud infrastructures: Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools, and cloud hosting services like AWS, Azure, Google, etc.
- Has deep working knowledge of container management software such as Docker, Kubernetes, GKE, AKS and EKS.
- A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
- Proven experience troubleshooting complex Kubernetes workloads and distributed systems.
- Collaborates easily across teams or disciplines to solve problems.
- Prior experience in a DevOps, Software Engineering, or Technical Support role.
- Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD, CKS).
- Familiarity with New Relic infrastructure products.
- Comfort in analyzing and interpreting system/application logs.
- Experience in general networking troubleshooting tools (ping, tracert, MTR etc)
- Familiarity with OpenTelemetry and contributing to open-source observability projects.
Please note: At this time, we are only considering candidates who have an independent and unrestricted right to work in the EU/Ireland. We are unable to sponsor a General Employment Permit or a Critical Skills Employment Permit for this role.
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Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Top Skills
New Relic Dublin, Dublin, IRL Office
42 Pearse St, Dublin, Ireland , Ireland, D02 HV59
