Deskside Support Engineer

PFH Technology are looking for an experienced IT Support Engineer to join our client’s growing team in Dublin.

Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our client.

Contract: 12-month rolling contract

Location: Dublin 11

Key Responsibilities:

Responsibilities may include, but are not restricted to:

• Ticket management: tickets are assigned by the Helpdesk based offsite, resolve it as per process.
• Teams meeting room: Conference room equipment, reactive (may be during a meeting) and proactive testing and updating of meeting rooms check relevant documentation.
• Stock Management: Ensure spares are managed for replenishment, good housekeeping for labelling and management of peripherals to ensure adequate tracking.

• Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system;
• Establish and build on good working relationship with customers 
• Troubleshoot and if required, referral of hardware faults to third parties
• Where appropriate, assign warranties on hardware to third parties
• System administration using Active Directory
• Troubleshoot issues with Windows accounts/mailboxes
• Troubleshoot system problems, diagnose and solve software faults e.g. Citrix 
• Install and configure computer hardware and peripherals, operating systems and applications
• System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
• Manage pst requests and data requests for staff moves 
• Liaise with third party vendors for software\hardware installation 
• Deal with ‘how to’ and information requests including data security and ICT policies 
• Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
• Document new solutions
• Install individual software requests
• Managed Print devices – liaise with vendors including IP information

• Ability to work alone: responsible for representing PFH on customer site, keeping close with daily PFH team calls (via Teams) raising any potential issues, concerns etc.
• Excellent communicator: Highly personable, friendly demeanour.

Required Experience: 

• Experience in working on an ITIL aligned Helpdesk
• Strong Windows 10 desktop skills
  • Use of Intune for deployments
  • Device compliance and patching
• Experience with Microsoft Defender and Security
• At least 6 months working with Azure AD – particular emphasis on managing user profiles, Exchange Online
• Experience working in a hybrid AD/Azure AD environment would be an advantage
• Strong skills in the O365 suite – with particular emphasis on Outlook/Word/Excel and PowerPoint
• Prior experience of MS Teams would be an advantage
• Full Irish Driving Licence essential

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility
• The ability to interact with key stakeholders in a professional manner

Education:

• Third Level Education Qualification is preferable.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.