Dealing Services Senior Associate- 12 month Contract

Who we are looking for

Reporting to the Dealing Services Officer, this role offers an opportunity to join a fast paced team within a growing company.  The successful candidate will be responsible for providing a high quality service to investors, by ensuring the accurate and timely processing of shareholder trades, in line with KPIs and SLAs.  You will have the opportunity to build on your existing Transfer Agency skills, to provide supervision and direction to colleagues, and to provide guidance and excellent customer service to investors.  A major focus will be on procedures and process improvement, performance management of staff, client interaction and ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the company. 

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

• Responsible for staff recruitment, training, engagement and development.

• Day to day oversight of processing quality and timeliness in our Outsource Service Providers (OSP) in India, Canada and Hong Kong.

• Escalation point for unresolved issues for the OSP Dealing team and/or junior team members within Ireland Dealing.

• Day to day client reporting - prediction reports, cash reports, register reports, etc.

• Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients.

• Maintain a close working relationship with other functional areas, such as New Business, Investor Services, Registration, Business Governance, and other internal teams.

• Escalate, in a timely manner,  any issues arising, providing resolution suggestions as necessary.

• Ensure an awareness of, and adherence to, the key Transfer Agency and fraud controls at all times.

• Ensure the team procedures are operationally sound with an emphasis on risk reduction and regulatory compliance; ensure procedures are in place for all tasks and are adhered to.

What we value

• You will be expected to have strong attention to detail and appreciate the importance of completing work ‘right first time’ against daily deadlines 

• You understand the importance of customer service excellence and have a ‘can do’ attitude with strong written and oral communication skills 

• You are keen to learn and develop and you enjoy being part of an energetic and growing team. 

• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint

• Strong written and verbal communication skills

• Possess excellent organizational, planning and co-ordination skills

Education & Preferred Qualifications

• Bachelor’s degree (desired but not mandatory) and/or 5+ years’ experience in operations and/or risk management, ideally within the Funds industry / Transfer Agency

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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