Data Entry & QC Supervisor - Tailte

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.

Iron Mountain is seeking a Data Entry Supervisor to join our new Data Entry team based at the client site in Santry/Whitehall in Dublin.   

Responsibilities:                          

The QC/Data Entry Supervisor is responsible for the daily functions with the QC & Data Entry team. Ensures that department goals and targets are met with the primary focus on quality QC and data entry procedures and service for the customers. Accountable for ensuring the department policies and procedures are adhered to by the QC and data entry team.

• Provide requisite training and work environment for employees. Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team

• Create and maintain data entry screens through IM Data Entry module GDE

• Regular communication and support for team on service performance and updates on new company policy, programs or services

• Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations

• Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators

• Ensure compliance with Iron Mountain policies and procedures. H&S, Internal courses

• Ensure customer data integrity by reviewing and analysing system reports to validate data integrity and quality

• Maintain working relationship with other departments teams , Transport, Warehouse, DS and the Commercial Team

• Communicate with Operations regarding data entry requirements

• Provide activity reports and data entry exception tracking review and analysis

• Collaboration with Account Management, Operations, Customer Service and Administration on customer needs

Key Skills, Requirements and Competencies:

• Strong team leadership skills and customer support activities are required

• Computer literacy and ability to use on-line system for input, maintenance and inquiries 

• Competency in computer software packages (Google Sheets, Google Docs)

• Excellent verbal and written communication skills

• Excellent organization, motivation, leadership, and interpersonal skills

• Ability to Travel between our sites in Damastown, Aerodrome as required

• Ability to lead, coach, and mentor staff

• At least 2 years of supervisory experience in a service related industry is required, but not essential

What's in it for you?

• Consistent Schedule: Monday to Friday, 8:30AM to 5PM shift

• Competitive Salary Rewarding your expertise and dedication.

• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.

• Your Well-being First: We offer Laya Health Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.

• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing upto 7%, depending on your contribution, plus Life Assurance covering four times your annual salary.

• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.