Manage day-to-day delivery for Client Experience: enforce Jira backlog hygiene, track dependencies, build dashboards and reports, maintain project plans and RAID logs, drive follow-ups, and translate delivery data for stakeholders.
G MASS are working with a global financial services organisation to identify a CX Project Manager to join their Client Experience delivery function.
The role sits at the centre of day to day delivery for the Client Experience team, bringing structure through consistent tracking, clean reporting and firm governance, freeing senior leaders to focus on roadmap ownership and stakeholder strategy. It is a hands on position built around Jira, with the successful candidate becoming the team's go to person for backlog structure, ticket quality and workflow discipline, growing over time from coordination into genuine delivery ownership.
Responsibilities:
- Support execution across multiple CX workstreams, applying governance standards consistently
- Maintain delivery momentum through proactive follow up, moving from coordination into real accountability for outcomes
- Own Jira ticket hygiene, status accuracy and dependency tracking across high volume, high complexity backlogs
- Continuously refine how Jira is used so it reflects genuine delivery progress
- Build and maintain delivery and governance dashboards, giving clear visibility of risks, dependencies and overdue items
- Translate Jira and backlog data into simple insight for non technical stakeholders, flagging risk and slippage early
- Maintain project plans, action logs and RAID trackers, and support first pass reporting for weekly and leadership forums
- Track actions and follow ups from meetings, ensuring they live in dashboards rather than just notes
- Participate hands on in delivery activity, driving progress rather than only tracking it
Requirements
- Hands on Jira experience, academic, internship or professional, with a real understanding of how backlogs, tickets and workflows operate in practice
- A track record of using structured task tracking tools
- A strong ownership mindset, shown through driving follow ups, improving processes or taking initiative
- Confidence working alongside technical or product delivery teams without a technical background
- Some exposure to Agile or Scrum ways of working and backlog refinement
- Experience producing delivery reporting or dashboards
Desirable
- Prior exposure to client experience, delivery or transformation initiatives
- Awareness of user centric delivery or product development approaches
Benefits
Permanent Contract
Competitive Salary
Similar Jobs
.png){kind=logo}
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Manage and grow a portfolio of partner accounts through relationship management, upselling, cross-selling, and contract negotiation. Analyze account performance to identify optimization opportunities, handle service delivery, communicate operational impacts, execute account strategies, and share best practices across teams and regions.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads large-scale technical programs from inception through delivery across multiple teams. Defines scope, timelines, dependencies, risks, and mitigations; coordinates agile teams; reports program status to leadership; drives retrospectives, process improvements, trade-off decisions, and continuous improvement using data and metrics.
Top Skills:
Aha!Ci/CdConfluenceDevOpsDistributed SystemsIaasJIRAMicroservices ApisMicrosoft ProjectPaasPower BISQL
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads modernization of large-scale fraud rules and engine platforms, including migrations, scalable microservices, and high-throughput, low-latency systems. Provides technical leadership across architecture, security, compliance, project planning, and software delivery. Develops in Java, Python, and Go; mentors engineers; drives engineering excellence; and applies automation, performance tuning, resilient design, databases, and AI technologies such as generative AI and LLMs.
Top Skills:
Application Lifecycle Management (Alm)DevOpsDistributed SystemsGenerative AiGoIt OperationsJavaLarge Language Models (Llms)MicroservicesNosql DatabasesPythonRelational Databases
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
