About Flex Living:
Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within.
About The Role:
The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships. You will play a critical role in ensuring customer satisfaction, addressing inquiries, and resolving issues to maintain the high standards of service that Flex Living is known for.
Key Responsibilities
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Customer Support and Communication
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Respond promptly to customer inquiries via email, phone, and chat.
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Provide accurate and complete information about our services, policies, and properties.
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Handle and resolve customer complaints with professionalism and efficiency.
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Relationship Building
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Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.
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Proactively follow up with clients to ensure satisfaction and address any concerns.
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Act as a brand ambassador, representing Flex Living’s values and commitment to quality.
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Issue Resolution
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Identify and resolve customer issues related to bookings, payments, or property concerns.
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Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.
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Feedback and Improvement
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Collect and analyze customer feedback to improve service quality.
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Provide suggestions and insights to management for enhancing the customer experience.
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Administrative Tasks
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Maintain accurate records of customer interactions in the CRM system.
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Prepare and update reports on customer service metrics.
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Skills & Qualifications
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Proven experience in customer service, client relations, or a similar role.
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Excellent verbal and written communication skills in English.
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Strong problem-solving and conflict-resolution abilities.
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Proficiency in CRM software and customer support tools.
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Ability to multitask, prioritize, and manage time effectively.
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A positive and empathetic attitude, with a passion for helping others.
What We Offer:
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Competitive salary and benefits package.
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Opportunities for career growth within a fast-expanding company.
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Training and support to help you excel in your role.
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A collaborative, inclusive work environment.
