As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.
This role supports our LATAM accounts and will require fluency in Spanish and/or Portuguese in written and verbal communication. Expect up to 40% travel.
What You'll Do:
Onboarding & Adoption
Leads onboarding execution and definition of customer success plan
Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.
Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization.
Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.
Achieves renewals via demonstrated realized value and Flex consumption progress.
Value Analyses & Business Reviews
Conduct business value analyses to demonstrate ROI and financial impact.
Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth.
Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell.
Proactively identify and remediate risks to customer success and value realization
Support renewal cycles to minimize customer attrition
Flex Sales & Growth
Accountable for additional Falcon Flex consumption within a defined sales territory
Drive strategic Flex adoption and planning across enterprise accounts
Partner with customers to develop and execute adoption roadmaps aligned with their security objectives
Monitor and analyze Flex usage patterns to identify risks and opportunities
Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model.
Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels.
Typically assigned to large Enterprise account segmentation or equivalent at this level.
Ability to travel as needed to customer and/or internal meetings/events.
What You'll Need:
Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
Complete, “big-picture” understanding of the business and technical contexts of key accounts.
Driven, self-starter who exudes leadership on account set and compels others to get on board.
Fully adept at consultative effectiveness and establishing trust with internal and external customers.
Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products
BA/BS or equivalent educational background is preferred.
Minimum 8+ years of relevant professional experience.
Strong financial acumen with ability to calculate and communicate ROI metrics
Experience with flexible licensing models
Proven track record of managing complex customer relationships
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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