The Customer Technical Support Manager will lead technical support for key customers, resolve complex issues, and enhance collaboration among technical teams, ensuring high-quality customer engagement.
We are looking for a talented Customer Technical Support Manager to join our team, specialising in Service within our Distribution Business Unit in Dublin, Ireland.
In this role, you will make an impact in the following ways:
- Serve as the primary technical point of contact for key strategic customers in Ireland, ensuring continuity, confidence, and trusted long‑term relationships.
- Provide on‑the‑ground advanced technical leadership, particularly within the Data Centre and critical power segments, reducing dependency on remote support.
- Lead the resolution of complex, high‑impact technical issues, ensuring timely, effective responses that protect customer operations.
- Act as a key technical interface across time zones, minimising escalation delays and supporting uninterrupted service for critical sites.
- Strengthen internal collaboration by aligning local, regional, and global technical resources and escalation pathways.
- Enable the local team to leverage the wider organisation effectively, ensuring established processes are followed, and support is mobilised efficiently.
- Drive continuous improvement in technical capability, response effectiveness, and overall customer experience.
- Directly support customer retention, business growth, and operational stability by maintaining high‑quality technical engagement with high‑profile customers.
To be successful in this role, you will need the following:
- Advanced technical expertise in power systems, engines, or generators, ideally within Data Centre or critical power environments.
- Proven experience supporting complex fault diagnosis and acting as a technical interface for key customers.
- Strong technical leadership and escalation management skills in business‑critical environments.
- Experience leading, coaching, or developing technical teams to build capability and consistency.
- Ability to collaborate effectively across regional and global support structures.
- Clear, confident communication skills with customers, technicians, and senior stakeholders.
Education/Experience:
- Degree in a relevant discipline or equivalent practical experience.
- Relevant technical and leadership experience preferred.
This role may require licensing for compliance with export controls or sanctions regulations.
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.Top Skills
Engines
Generators
Power Systems
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Compliance & Oversight Lead Manager monitors business processes, drives compliance, supports remediation actions, and facilitates data quality in labeling activities.
Top Skills:
PfizerpediaSharepoint
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Senior Backend Engineer will develop scalable applications, improve code quality, mentor peers, and collaborate across teams while focusing on architecture and performance.
Top Skills:
GoJavaMySQLPHPPostgres
Artificial Intelligence • Productivity • Software
The role involves managing a portfolio of commercial accounts, driving AI adoption, retention, and expansion, while shaping customer success strategies and enhancing product development through customer insights.
Top Skills:
GainsightSalesforce
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
