About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product.
What you’ll do:
- Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across Pinterest’s business products suite.
- Handle escalations from outsourced vendors, and contribute to improving their performance.
- Partner with Product Specialists to represent the voice of businesses for EMEA customers.
- Perform bug triaging and partner with engineering to resolve customer issues.
- On-call weekends and evenings may be required.
What we’re looking for:
- Minimum of 5 years experience working in a support role.
- 3 years of online advertising experience preferably in the measurement/delivery space.
- 3 years experience working with SQL, HTML, CSS, and JavaScript is preferrable.
- Working knowledge with Google Analytics, MMP’s, Tableau, and Salesforce is preferrable.
- Knowledge of measurement solutions, web analytics, eCommerce data feeds and retail industry.
- Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking) for business customers with a client service mindset.
- Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions.
- Strong communication skills with the ability to comfortably interact with cross-functional partners.
- Ability to thrive in a fast paced, dynamic environment.
Relocation Statement:
- This position is not eligible for relocation assistance.
In-Office Requirement Statement:
- We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration 1-2 times/quarter, and therefore can be situated anywhere in the country.
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